MCR Expert Lead
hace 3 días

Rubik's Cube, a 3-D combination puzzle, was invented in 1974 by Hungarian sculptor and professor of architecture Ernő Rubik.

Erno realized that if each of the blocks revolved around a rounded center, they could move freely, without breaking or losing the cube shape.

We are working on a transformation programme that will unite ING Retail businesses in four Challenger countries Spain, Italy, France, and the Czech Republic onto one advanced digital platform serving more than six million customers : this is what we call the Rubik platform.

We rely on new technologies extracting the greatest functionality from each of them, with Agile Methodology, in an international environment where the official language is English, and where there is only room for colleagues who are as good at working with people as with machines.

There are 43,252,003,274,489,856,000 possible positions in the Rubik's cube, but only by choosing the right ones in each moment leads you to the desired solution of the puzzle.

We look for people who are passionate about algorithms and technological challenges to help us push the squares of our cube and discover optimal movements that we could never even have imagined.

We know that you could take off all the stickers and put them back, making it look like it's finished... but we don’t do things like this.

We want people concerned about clean code, scalability, code testing... and lazy, very lazy, who want to automate everything to never have to do it again ;)

If you like what you’ve read so far, go warm up your hands as we tell you more!

Your role and work context :

As an Expert Lead, reporting to the Tech Services Tribe Lead, you provide expertise on need to know basis in order to help deliver complex business demand by Squads and Tribes.

You help Expert team members to become successful in their professional career by coaching them on their craftmanship. Further you work yourself in the delivery organization as Expert member on the area of expertise.

Where needed you help by assigning professionals with strong analytical capabilities towards the right demand within Tribes / Squads for specific temporally expertise.

As an Expert Lead you share the collective responsibility to improve ING’s performance and identify opportunities to better serve both our colleagues as our customers across countries.

You are also individually accountable to create and guide the culture within your expert team, through the leverage of relevant expertise and collaboration with the Tribes and Squads.

You have an eye on the long-term perspective on how the expert team should move to the Delivery organization where you continuously develop craftsmanship (through training, coaching, standards etc.

This is done within your Expert team but mainly by bringing this knowledge to the Tribes and Squads with the purpose to make them more end to end.

Your key responsibilities :

As a MCR Expert Lead you :

Manage 1st level support for all services running in the project (including business applications).

Are the service owner towards the business partners and responsible for monitoring of the Platform.

Manage all relevant stakeholders, both local and within the group, as well as external providers involved in the monitoring service.

Create the strategy for successfully managing a production environment by early detection and escalation of incidents.

Plan, report and control of all initiatives within the department; responsibility for the area’s budget.

Design and implement the Collaboration Model that will cover all IT processes needed to run and maintain a Multi Country Platform.

Ensure high satisfaction of users through a successful support level and fulfillment of end-user requests; managing the required relationships and processes with relevant delivery units, partners and vendors.

Contribute to ING’s global initiatives and leverage on global solutions.

Contribute to the leadership of the IT-department.

We are looking for :

A leader of our Orange Code culture displaying the following behaviours :

Ability to display style flexibility to teams and adapt plan, approach and behaviour to the different needs and situations.

Strong organizational sensitivity; ability to understand and take into account the underlying issues, opportunities and dynamics of an organization.

Ability to take responsibility, steer strategy implementation based on facts and data; managerial courage to question and make decisions.

Focus on delivery through collaboration, ability to bring people together to work towards the same purpose.

Ability to empower teams to act autonomously, think out of the box and hold them accountable.

Ability to simplify complexity and drive operational excellence.

Ability to support yourself and other team members in development.

Ability to work as a coach, e.g. act as a coach for senior management or board members.

Strong resilience; ability to navigate through ambiguity.

Ability to have impact through inspiring and energetic leadership that leads teams through change.

Proven track record and technical skills :

University degree.

5 10 years’ professional experience at management level.

Sound experience in supporting complex business critical environments.

Experience in leading, driving and steering multidisciplinary teams.

Proven experience in strategic projects with high impact.

Experience and understanding of product management and the agile process.

Strong communication skills.

Ability to clearly and effectively communicate ideas and solutions to stakeholders.

Managerial experience within an agile organization, and inspiration to continuing working in this matter.

Excellent oral and written English skills.

Ability to work on an international level.

Your work environment

The work location is Las Rozas, on the outskirts of Madrid although, it will change to Calle Vía de los Poblados, 1, 28033 (Madrid) during 2020.

You will work in close connection with an international network of colleagues and leaders.

You will help us solve our puzzle So, what do we offer you?

Restaurant card We think it’s better with a full stomach.

Medical and dental insurance for you, your partner and children We take care of you.

Life insurance.

Corporate bus From Moncloa and Pinar de Las Rozas.

After six months : access to employee conditions in banking products.

After two years : a pension plan.

Gympass Program We pay part of the gym fee for you.


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