Head of Customer Support
Marfeel
Barcelona
hace 1 día

This is you :

Experience managing teams - either in technical or customer support / customer success

You are familiar with agile methodologies

You are an enabler and you work to get your team and other teams aligned on strategy, goals, priorities and improvements in a fast-paced environment

You are an excellent communicator - you know how to listen and speak to your team and across teams

You enjoy training & mentoring : identifying technical gaps & key training needs for team, collecting feedback and getting your team to reach their best

You are able to empower, mentor and challenge your team members to improve their hard and soft skills continuously

Without fail, you regularly schedule standard 1x1s quality time with your team members

We will be further impressed if :

You have any experience in the ad tech industry or working with publisher clients

You have some knowledge of technical issues or you have a technical background - customisations, adapting client widgets, etc

This will be you as part of the Marfeel team :

Open-space, light-filled and eco-conscious office with large sunny terrace

Unlimited refreshments including coffee, tea & soft drinks

Subsidized healthy & tasty lunch delivered to the office & free fresh fruit

Ping-pong, video games, table football and other games for down-time

Free language and yoga classes at the office

Subsidized monthly plan to a huge network of health & wellness centres (Andjoy)

Transport, restaurant & kindergarten tickets

Subsidized health insurance for you and your partner / family

Flexible working hours and early finish on Fridays

Loyalty sabbatical and vacation days

Access to training platforms, courses & materials

Referral bonus for talent brought to us by you

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