Your responsibilities : -Answering customers calls, manage emails, chats and social media contacts in an efficient and professional manner-
Trying to solve the issue at the first contact and clarify any doubt-Provide technical support : trouble shooting for most common products (printers, video projects, scanners, etc.
Escalate and transfer to level 2 service when necessary-Keep updated the data base with customer information's-Up-selling of consumables, extended warranties and accessories Our offer : -
Long-term contract-Full time 39 hours / week, 10h to 19h-16.732,21 euros gross / year + up to 1.680 euros gross / year in bonus Requirements : -
Native in English-Team player -Willingness to learn and apply new technologies -Analytical skills with demonstrated problem solving ability desired -
Ability to operate in high pressure situations -Good technical skills and knowledge preferable-Excellent communication skills The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation.