Purpose of position
The Global Sales Operations Team drives the implementation and adoption of relevant processes and tools for Awin’s customer-facing teams.
The team ensures that Awin's staff is equipped with efficient tools and processes, enabling them to focus solely on sales and client service.
As the Team Lead Global Sales Operations (f / m / d), you will be managing a team responsible for improving business processes across multiple regions and departments.
You will also liaise with your counterpart in the form of the Technical Team Lead to ensure that both teams collaborate in an effective way, enabling the fast delivery of efficient solutions to the teams we work with.
You will report to the Head of Global Sales Operations.
Manage, develop and motivate a diverse Global Sales Operations team
Coach your team members in the development of roadmaps specific to each business segments (e.g. sales, account management, customer support), while always ensuring a good balance between strategic initiatives, process improvement and automation as well as innovative projects
Ensure that the projects managed by your team are properly aligned with all stakeholders while continuously keeping them informed about ongoing projects and plans, addressing the most relevant business and customer needs, and supporting this with the right KPIs
Ensure that your team has the support needed to execute roadmaps in a quick and efficient way, and to drive adoption of tools and processes across multiple regions and departments
Promote internal alignment and cooperation with cross-functional departments; play an active role in equipping your team with the proper mindset to break down silos’
Collaborate closely with the Technical Team Lead to ensure that technical resources are allocated properly and that our internal processes are simple and efficient
Partner with the Head of Global Sales Operations and the Technical Team Lead on the development of strategic plans to continuously increase the efficiency of Awin’s business operations
Skills & Expertise
Bachelor’s degree or equivalent vocational training required; advanced education or training preferred
3+ years of work experience in an Operations role (process improvement, project management, etc), ideally in international Customer Services or Sales organizations and working with stakeholders in these departments
Experience leading and developing business operations teams and / or projects and collaborating with technical teams; experience implementing and developing automated processes and tools in customer-facing organizations (at least as the main stakeholder)
Strong understanding of process improvement and project management methodologies, tools and techniques, including KPI based performance
Excellent critical thinking and problem-solving skills (issue identification, problem structuring, analysis, development of actionable recommendations)
Work experience with CRM tools (Salesforce.com is a plus) and automation tools in general
Strong analytical skills, attention to detail and capability to adapt to a changing environment and handle multiple priorities
Excellent written and verbal communication skills in English
To ensure your and our safety, all of our interviews will be conducted via phone and video calls. As a global business with offices all around the globe and a product offering that is fully digital, conducting meetings and interviews virtually has become second nature to us.