Payroll Services Lead Western EMEA
ADP is hiring a Payroll Services Lead Western EMEA , supporting "GPSS" Global Payroll Shared Services, for internal ADP associates and business for 5 -6 focus countries locates in the Western EMEA region.
In this Service and Quality focused role, you will be able to use your country specific payroll and regulatory knowledge, while collaborating with a dedicated Payroll Processing Center of Excellence, in the delivery of consistently highly accurate, timely and compliant payroll services deliverables.
In this role, you will become part of the Global Payroll EMEA Region leadership team with a focus on service and quality.
You will look to establish and strengthen highly productive relationships with country and regional stakeholders, while engaging with purpose driven methodologies and approaches which seek to develop a state of continuous process improvements, a proactive mindset in the timely and accurate delivery of country products and services, establishing and maintaining an on-going state of audit readiness and risk mitigation, while continually seeking and developing innovation opportunities.
The Payroll Services Lead Western EMEA role will also be supported by a dedicated Global Payroll team of country specifical payroll processing resources, reporting and analytics support, global tax and compliance expertise, a global payroll training academy and a quality assurance and controls team.
This position is an individual contributor role and will be based in the Barcelona, Spain ADP location and report directly to the EMEA Sr.
Payroll Manager Global Payroll Shared Services.
Quality Assurance and Controls
Monitor each payroll cycle and processing activities to ensure all payroll deliverables are completed on-time and accurate.
Accountable for leading overall payroll services operation for 5 -6 multiple countries.
Lead post payroll review and learning sessions.
Continually identify process improvement opportunities and oversee process improvement framework.
Perform Standard Operating Procedures controls testing.
Verify that Global Payroll Training University training and learning sessions are functioning as designed in day-to-day operations.
Engage with Quality Assurance team in the development of country specific audit readiness game plans.
Engage as primary country point of contact for payroll related service requests, with primary goal of providing World Class Customer Service, while increasing Speed to Serve and Speed of Delivery.
Continually identify opportunities to increase "NPS" Net Promoter Score performance.
Actively participate in the "MDI" Managing for Daily Improvement sessions.
Daily, capture use cases for growing ADP’s AVA chat bot.
Manage country specific service and product catalog items, to ensure ADP meets all external and internal associate and business obligations.
Responsible that all countries in scope of responsibilities are meeting and exceeding all SLA’s.
Risk and Compliance
Continually support "GPSS" Risk Awareness Raise Your Hand program, while being local program leader.
Develop, monitor, and validate "GPSS" 2nd-line of defense risk mitigation and Target Risk Operating Model objectives.
Manage country Self Assurance Activities.
Verify all country specific regulatory requirements are being followed and executed as required.
Support and provide country specific expertise as it relates to local and regional business travel and subsequent tax compliance requirements.
Business Intelligence, Analytics and Reporting
Produce weekly country specific weekly business intelligence reports and forward analysis and recommendations.
Participate in "GPSS" data mining and advanced analytics program.
Assist in the development of country specific dashboards and reporting products.
Lead with Regional Sr. Payroll Manager Monthly Operational sessions with key stakeholders.
QUALIFICATIONS REQUIRED :
5+ years of applicable multi-country payroll experience.
3+ years of payroll experience in complex operations.
1+ years of process excellence initiatives experience.
Bachelor’s Degree or its equivalent in education and experience with a Major Area of Concentration in Business or accounting preferred or equivalent education and experience.
PREFERRED QUALIFICATIONS : Preference will be given to candidates who have the following :
Possesses and applies professional skills and knowledge in job related areas; keeps abreast of current developments and trends in areas of expertise.
Project Management : Accomplishes project requirements by monitoring results, controlling resources, and modifying project plan.
Overcomes unforeseen obstacles / barriers by utilizing clear communication delivered in a professional manner to attain cooperation and buy-in from both clients and internal associates.
Teamwork : Partners with fellow associates, supervisors, and departments; contributes and exchanges knowledge and skills to meet group needs and goals;
participates in resolving issues.
Consultative : Applies consulting skills and professional delivery to correctly implement a client to achieve best practices and compliancy.