IT Field Support Technician
Excis Compliance ltd
Madrid, M, es
hace 5 días

Job Information

Industry IT Services Work Experience 1-3 years City Madrid Province Madrid Postal Code 28001

Job Description

ØTo provide technical support; answering support queries either onsite or via phone or email.

ØTo maintain a high degree of customer service for all support queries and adhere to IS Policies and Procedures.

ØTo take ownership of user problems and be proactive when dealing with user issues.

ØTo log all calls on the call logging system and maintain full documentation.

ØRespond to enquiries from clients and help them resolve any hardware or software problems.

ØMaintain a log of any software or hardware problems detected.

ØSupport users in the use of Computer equipment by providing necessary training and advice.

ØTo escalate more complex service issues to the relevant IT personnel.

ØTroubleshooting & Problem Solving of Workstation related problems

ØMaintaining Asset Register of all IT equipment in IS Workshop and Department

ØImplement, managing and maintaining Workstations 10

ØImplementing & Support of MS O365 products

ØInstallation and Support of Network & Local Printers

ØInstallation and Support of Network Devices Wifi, Switches, routers

ØRequired to work long hours from time to time

ØOn Call 2 weeks monthly

ØVideoconference experience support can be a good plus.

Requirements

ØExcellent skills in user IT infrastructure Desktops, Laptops, Printers, Handhelds, Smartphone etc.

ØProven technical skills in Microsoft Windows desktop operating systems and business productivity applications i.e. Office

ØOutstanding Client Service Skills

ØActive directory

ØExcellent Interpersonal skills

ØDiploma in IT or A+ / N+ certification

ØExperience in Remedy, SNOW, Manage Engine, Active Directory, Air Watch

ØA minimum of 3 Years of experience in Desktop Support

ØExcellent command of the Local and English Language both verbal and written

ØWindows , Mac (PC, table, cell phones), Android

ØAntivirus (McAfee, Norton, Panda, Avast, Kaspersky y Microsoft Security Essentials)

ØMedium / High English Language both verbal and written

ØOwn Car

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