Who we are
At Criteo, our culture is as unique as it is diverse. With offices around the world, our incredible team of 2,600 Criteos collaborates to create an open & inclusive environment.
We work together to achieve our goals, push boundaries, and be impactful. All of this supports us in our mission to power the world’s marketers with trusted & impactful advertising.
Overview As an intern and member of our Technical Solutions Engineer team in Barcelona, you’ll be the bridge between our business and technology, a key player on the development of EMEA team optimizing cross channel products on a wide range of ecommerce clients.
what you'll do
Optimize clients set up :
Work with the Technical Solutions & Commercial teams to understand client business objectives
Test and troubleshoot client’s implementation, providing feedback to the client’s engineering team
Troubleshoot live campaigns to improve campaign performance and customer satisfaction
Support our live customer and internal Customer services Team via Ticketing system (ZenDesk)
Identify bugs, report them and work close to our escalation and R&D teams on their resolution
Involvement in the technical rollout of new products added on the client’s portfolio such as email or mobile, by working closely with our Account Strategy team
Escalate level 3 requests our Technical solutions Team.
Continuous improvement of processes and tools :
Participate to the improvements of our Support Centre Platform
Participate with the wider global team to improve and develop new tools and processes.
Support in the redefinition of processes to make the Technical Solutions team more efficient and be partners of the business teams
Who you are
Ideally, you come from a technical or engineering background but certainly have a burning passion for tech
Fully fluent in English both spoken and written with strong communication skills
Ability to work on multiple projects at once, prioritize and execute a large number of tasks, and resolve issues quickly in a fast paced environment
Proactive, with a can do attitude, autonomous personality and confident in taking initiatives
Team orientated, comfortable in sharing best practices
Attention to detail to act as a consultant and be reactive in front of any potential situations
Must be able to sign an internship agreement through an educational institution and available full-time for 6 months
At Criteo, we are committed to creating an environment where all Criteos feel a sense of belonging. We nourish our diversity by listening to all cultures within Criteo - and there are many.
We are proud to be a global team and conscious that it takes people with different perspectives, thoughts and cultures to succeed.
Criteo collects your personal data for the purposes of managing Criteo's recruitment related activities. Consequently, Criteo may use your personal data in relation to the evaluation and selection of applicants.
Your information will be accessible to the different Criteo entities across the world.