Senior Solution Definition Analyst
Amadeus
Madrid
hace 5 días

Job Title

Senior Solution Definition Analyst

Be a functional and / or technical expertise entry point in all products handled within the division for complex and cross functional / division solutions analysis / recommendation

Common accountabilities :

  • Has working experience and advanced and specialized technical / functional knowledge in own discipline. Understands how own area contributes to the business.
  • Acts as a reference for colleagues with less experience and supports junior team members.

  • Influences decisions related to own activity, anticipating dependencies and consequences in complex scenarios, contributes to transversal projects, proposes improvements to processes and is accountable for own and team commitments.
  • Works independently within plan dictated by manager, with some guidance on most complex situations.
  • Specific accountabilities :

    For transversal solution escalation points :

  • Analyze and capture solution elements for large cross functional CPs, and other complex cross-organization, cross-functional solutions
  • Respond to the needs of the Central and / or Regional commercial organization in close collaboration with all Product Definition and Development teams of the division
  • Identify areas of repeat / common use and optimize the work of the department by documenting coherent, re-usable solution responses
  • Be accountable for providing information status to stakeholders on a regular and relevant basis at any stage of the engagement
  • Register and spot all the impacts on Amadeus Solutions and Products that are provided to clients and ensure that they are properly handled and solved by the accurate teams
  • Provide support and expertise to Product, Sales and Account teams in functional, technical recommendation for new solution including

  • Contribute and support in the preparation of RFI / P responses and other ad hoc customer requests. Support to sales / pre-sales efforts via customers’ needs understanding, gaps identification and product design proposition.
  • Specific Merchandising pre-sales activities will be handled by the Solution Definition Manager.

  • Provide recommendation for new solution in collaboration with R&D teams and coordinate input
  • Analyze needs and requirements, from customer and internal sources, and propose functional / technical solution recommendations with supporting rationale
  • Document and present solution recommendations
  • Support new business opportunity study when it comes to complex solution
  • Suggest / propose ways to improve customer satisfaction
  • Develop, Maintain and share solution analysis and expertise with the wider division

  • Define and execute the communication / training strategy within the team
  • Build and deliver Training material : tutorials, user guide, videos for internal team training
  • Define, develop and implement communication between commercial organization and R&D organization on complex solution or escalation.
  • Track and Measure the performance of the overall functional / technical solution determination processes and propose and implement improvements

    Diversity & Inclusion

    We are an Equal Opportunity Employer and seek to hire the best candidate regardless of age, beliefs, disability, ethnicity, gender or sexual orientation.

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