Senior Solution Definition Analyst
Be a functional and / or technical expertise entry point in all products handled within the division for complex and cross functional / division solutions analysis / recommendation
Common accountabilities :
Has working experience and advanced and specialized technical / functional knowledge in own discipline. Understands how own area contributes to the business.
Acts as a reference for colleagues with less experience and supports junior team members.
Influences decisions related to own activity, anticipating dependencies and consequences in complex scenarios, contributes to transversal projects, proposes improvements to processes and is accountable for own and team commitments.
Works independently within plan dictated by manager, with some guidance on most complex situations.
Specific accountabilities :
For transversal solution escalation points :
Analyze and capture solution elements for large cross functional CPs, and other complex cross-organization, cross-functional solutions
Respond to the needs of the Central and / or Regional commercial organization in close collaboration with all Product Definition and Development teams of the division
Identify areas of repeat / common use and optimize the work of the department by documenting coherent, re-usable solution responses
Be accountable for providing information status to stakeholders on a regular and relevant basis at any stage of the engagement
Register and spot all the impacts on Amadeus Solutions and Products that are provided to clients and ensure that they are properly handled and solved by the accurate teams
Provide support and expertise to Product, Sales and Account teams in functional, technical recommendation for new solution including
Contribute and support in the preparation of RFI / P responses and other ad hoc customer requests. Support to sales / pre-sales efforts via customers’ needs understanding, gaps identification and product design proposition.
Specific Merchandising pre-sales activities will be handled by the Solution Definition Manager.
Provide recommendation for new solution in collaboration with R&D teams and coordinate input
Analyze needs and requirements, from customer and internal sources, and propose functional / technical solution recommendations with supporting rationale
Document and present solution recommendations
Support new business opportunity study when it comes to complex solution
Suggest / propose ways to improve customer satisfaction
Develop, Maintain and share solution analysis and expertise with the wider division
Define and execute the communication / training strategy within the team
Build and deliver Training material : tutorials, user guide, videos for internal team training
Define, develop and implement communication between commercial organization and R&D organization on complex solution or escalation.
Track and Measure the performance of the overall functional / technical solution determination processes and propose and implement improvements
Diversity & Inclusion
We are an Equal Opportunity Employer and seek to hire the best candidate regardless of age, beliefs, disability, ethnicity, gender or sexual orientation.