Technology Services Engineer – Localization
TransPerfect
Madrid, Community of Madrid, Spain
hace 1 día
source : Linkedin

Position Summary :

GlobalLink & MediaNext Technology Services Engineer will provide our customers with excellent technical assistance on our product offerings.

https : / / www.transperfect.com / medianext

https : / / globallink.translations.com /

Job Description :

  • Understanding of GlobalLink technologies and localization processes
  • Monitor and respond to internal and client users queries via the Support Center
  • Troubleshooting of technical issues
  • Control and license generation of GlobalLink applications
  • Working with bug tracking software
  • Documentation of issues for knowledge base
  • Posting and maintaining information on Confluence and JIRA
  • Self-training to better understand technologies, localization principles, trends, news
  • Conduct application training programs for custom-developed software
  • Delivery of applications training via classroom and eLearning platforms
  • Learning new programs and creating training materials for new and existing software
  • Maintaining the knowledge base
  • Skills / Education required :

  • BS in Computer Sciences
  • Excellent communication (oral and written), interpersonal, organizational, and presentation skills (English language)
  • Good technical knowledge overall
  • Experience with virtualization
  • Excellent skills with Windows
  • Mac OS, Unix, and Linux knowledge a plus
  • Enjoy working with people and being part of a team
  • Skills preferred :

  • Experience with technical support and bug reporting tools, identifying, documenting, and tracking support issues and defects
  • Previous experience with localization engineering or other localization-related roles
  • Experience with testing websites and web applications
  • By applying, I confirm I have read and accept TransPerfect's Privacy Policy : https : / / www.transperfect.com / about / data-privacy-recruiting.

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