Customer Care Agent - It, Sp
Sumup
Barcelona, Spain
hace 5 días

In SumUp, we are creating the world’s most complete Point of Sale, for all merchants in all businesses. We take care of the details so that merchants can focus on what they do best.

We help merchants better connect to their business, to their customers, and to each other.

SumUp Caja is more than just a cash register - it offers an innovative ecosystem where over people in Paris, Berlin, London, Barcelona, Milan and Amsterdam are working hard to go as far as possible and become the European leader in our market.

Guarantee the management and prioritization of the customer demands and solve them

Offer an unwavering quality to our customers

Manage diverse requests

Ensure an adequate communication and accompany the internal teams in case of major incidents

Being in contact with the customers in different channels(calls, emails, chats)

Profile

Problem-solver and have experience in SaaS company

You’re an outstanding communicator, customer-oriented, empathetic and able to manage stress

Your talent for repartee is irrefutable

You know how to smile on the phone

You've had experience as a customer support agent of minimum 6 months

You wish to evolve in an environment start-up

You are f luent in Spanish and Italian

Ideally, you have already used the following tools : Salesforce / Freshdesk or any ticketing tool and you have knowledge in network / hardware

Shift from Tuesday to Saturday from 12h to 21h

Based already in Barcelona

Why join us?

A company in full acceleration both in business and R&D

Competitive salaries and variables

Multiple axes of learning and personal and professional development.

Cozy offices

Weekly breakfasts and surprise lunches.

Regular "Beer Friday" briefings

SumUp Initiatives : Airlines, Events, ticket restaurant, Talks, Workshops, transportation

1 month paid training

Get to know us!

A phone interview with the TA team from HR

A video-interview with the Customer Care Manager

A video-interview with the Country Manager and a co-founder

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