IT Field Service Engineer
Madrid, ES
hace 3 días

Madrid, ES

is a division of the Agfa-Gevaert Group which is headquartered in Mortsel, Belgium and traded on Euronext Brussels (AGFB).

At Agfa HealthCare, we support healthcare professionals across the globe to transform the delivery of care. Our focus is 100% on providing best-of-suite Imaging IT software solutions that enable secure, effective and sustainable imaging data management.

From product development to implementation, our unified Enterprise Imaging Platform is purpose-built to reduce complexity, improve productivity and deliver clinical value.

We use our proven track record as an innovator, our in-depth medical knowledge and our strategic guidance to help healthcare providers achieve their clinical, operational and business strategies.

Agfa Healthcare is currently looking for an IT Field Service Engineer, based in Madrid, who will be in charge of dedicated on-site support for Clients / Contracts that require continuous support.

As the first point-of-contact of Agfa on-site, the role must deliver consistent, professional and quality service. It is responsible of identifying and receiving incidents on-site, and report / escalate them accordingly within the Service Organization.

As IT Field Service Engineer Spain you are responsible for :

  • Installation / migration and / or upgrades of products / IT solutions, including third parties used to build the infrastructure (i.
  • e Oracle, Windows, UNIX)

  • To fill the proper installation docs accordingly, to manage equipment in the most proper way (Service Now, reporting, acceptance test)
  • Together with the project manager, evaluates the possible solutions during the implementation phase to meet the timing of the project itself
  • To identify and communicate risks analysis and problems
  • To cooperate with the R&D to solve problems and make a proper risk analysis
  • To take care of the correct forwarding of the docs to all people involved, especially the specific features of the implemented project
  • What you bring to the table :

  • University degree in IT science or Engineering
  • At least 2 years of professional experience in the similar position (service or support)
  • Strong knowledge of Windows operating system, SQL & Oracle database, Linux, Windows Servers
  • Strong communications skills (oral / written) to interact effectively and professionally with both internal and external customers
  • Knowledge of healthcare standards : HL7, DICOM, FHIR, Mirth is a plus
  • Customer focus attitude and problem-solving skills
  • Working experience in healthcare or hospital environment
  • Good language skills in Spanish and English, both written and verbally
  • We offer a rewarding career in a field that impacts lives, the opportunity to work with a talented and committed team of individuals, training and career development

    We offer a rewarding career in a field that impacts lives, the opportunity to work with a talented and committed team of individuals, training and career development programs, and a competitive compensation and benefits package.

    If you want to be part of this experience, we'll take you there!

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    Job Segment : Maintenance, Medical, Engineer, Field Engineer, Database, Manufacturing, Healthcare, Engineering, Technology

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