Application Consultant Hospitality
Infor
Barcelona, ES
hace 10 horas

About Infor

Infor is a $3.2B enterprise software provider and strategic technology partner for more than 68,000 organizations worldwide.

Infor is owned by Golden Gate Capital and Koch Equity Development.Our software is purpose-built for specific industries, providing complete suites designed for progress for individuals, businesses, and across networks.

We believe in the beauty of work, the importance of relationships, and the collective power of ideas to drive significant positive change.

Designed for Progress incorporates two powerful concepts :

  • Design , which represents Infor’s commitment to designing with purpose and intent so our work reflects the changing behaviors and expectations of our users and how they view the world.
  • Our goal is to empower both individual employees and organizations by putting users first, building beauty into everything we do, and redefining expectations for the way software looks, feels, and functions.

  • Progress , which Infor defines as partnering with customers to drive significant positive change. We are proud of the role we play in helping organizations move forward with their own visions of progress, whether that means small steps that make every day a little easier or giant leaps that impact mankind.
  • From our deep investments in the future to our commitment to making customers successful every day, everything about Infor is designed for progress.

    Our Values Set Us Apart

    You can expect

    Independent work you will deliver a product installation and / or training at the customer side. You will lead this part of the project end-to-end.

    You will meet customers from EMEA and Arabic region. We expect the willingness to travel as travelling covers up to 75 % of working time.

    We offer a business car.It is an interesting work, where you can grow and learn. You will get a complete training for the role.

    Performance bonuses are a part of the remuneration package. It is suitable for junior people, who can speak fluent German and English and want to learn.

    Position Summary

    Reporting to the manager of the Infor Consulting Services Hospitality department, the Application Consultant Hospitality is primarily responsible for implementation, integration, education, development and managed services.

    Key Responsibilities

  • Manage all aspects of on-site training and installation of Infor Hospitality software applications.
  • Manage application setup and installation according customer definition.
  • Consult customer on setup and business workflow in projects.
  • Conduct standardized training courses using Infor training documentation.
  • Provide on-site transitional support of software installation go-live.
  • Provide feedback to customer and Infor on training participants’ progress.
  • Provide timely communication of project status to customer and Infor.
  • Prepare and complete all project related paperwork as defined by Infor.
  • Adhere to project schedule including flights, training, meetings, conference calls, etc.
  • Assist in creating and updating installation and training documentation.
  • Work Environment

  • Remote projects from Infor office and national and international customer projects which require travel.
  • Client facing role representing Infor commitment to training and product support
  • Works within and promotes a strong team environment to ensure successful software installation projects.
  • Collaborates with software development, product management, professional services and support personnel to ensure quality product and service delivery
  • Key Requirements / Experience

  • Undergraduate degree in Hotel Operations, Business, or equivalent work experience
  • Minimum 3 - 5 years’ experience in hotel operations, preferably in management or experience in product installation and trainings
  • Excellent presentation, communication, written, and interpersonal skills.
  • PMS and POS work or implementation experience.
  • Software application training experience a plus.
  • Excellent English
  • Excellent Spanish or French language skills
  • Preferable Infor Starlight PMS and Infor HMS experience
  • MS-Office suite and various other software applications used as required
  • Experience with Windows OS, and Microsoft SQL is an advantage
  • We offer

  • International working environment and projects.
  • Possibility of professional growth.
  • Fantastic opportunity to work with one of the largest enterprise software company in the world.
  • Life Insurance
  • Medical Health Care Package
  • Meal Allowance
  • Ticket Transport
  • Special prices in gym membership
  • Refreshment in the office
  • Language courses
  • Sick days, holiday
  • Infor employees have :

  • A sense of urgency - Conduct your work with intensity and speed. Huddle fast. Make fact-based decisions. Use good judgment.
  • Keeping the initiatives moving.Repeat.

  • A passion for customer success Be responsive. Follow through on promises. Reject mediocrity. Be obsessive about doing better.
  • Be accessible and communicate proactively. Be selfless.Work as One Infor.

  • A thirst for innovation Be curious. Be a change agent.Some ideas will prove out, and other will not.Fail fast.Iterate.
  • Stay ahead of technology.

  • A focus on results - Never ignore results and facts. Learn and adjust. Focus on quality in all that you do. Do more of what works;
  • less of what is not working. Invest your time in value creation.Act like an owner with an adaptive, entrepreneurial spirit.

  • A sense of community - Show compassion and caring for others. Be socially responsible. Be inclusive.
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