Norwegian speaking Customer Support Agent to Barcelona
Nordic Jobs Worldwide
Barcelona, Catalonia, Spain
hace 3 días
source : JobsFactor

Our client

The company is among the leading organizations in its niche in Europe where they offer various customer service solutions.

Currently they have more than 7 500 employees in over 38 different countries such as Germany, France, Spain, Poland, the Czech Republic, Russia and Tunisia.

The customer you work for belong to the 500 largest companies in the IT, HI-Tech, health and trade- industries.

About the role

Customer / IT Support department have daily contact with the customers within their project and market, through telephone, e-mail and chat.

Your work will mainly involve case resolution. Here you will meet new people through the different communication channels.

You will also build your own portfolio of business customers and develop and introduce existing customers for new products and services.

You will work towards the customer’s need and to build long-term relationships through the follow-up and updating of new products.

What you will do

  • First level Customer / Technical support of the following products : printer, scanner, digital camera, data- and video-projectors among others, for consumers and business customers
  • Follow up correct Valid Orders or requests
  • Ensuring the highest level of Customer Satisfaction Surveys Scores
  • Presales support and provide accurate information about the products
  • Reseller support
  • Up-selling of consumables, extended warranties and accessories, both from converting inbound calls into a sale and through follow-up calls of a selected customer base
  • Capturing of all required data elements in CRM as required by clients training, policies and procedures
  • What they are looking for

  • High / native level of Norwegian / Danish / Swedish / Finnish
  • Fluent in English
  • Excellent communication skill and listening skills
  • Knowledge of operating systems (Windows, Macintosh OS), networks and hardware components
  • Preferentially technical background or technical formation and experience in troubleshooting
  • Interest to learn and apply new technologies
  • Ability to operate in high pressure situations
  • What they offer you

  • Long-term contract
  • Possibility to grow within the company
  • International working environment
  • The work is in Barcelona Center
  • Relocation package (if you are living abroad)
  • Excellent ongoing training and mentoring
  • Barcelona, Spain

    Starting date : As soon as possible

    Working hours : Mon Fri from 9 : 00 18 : 00 (Shift)

    Salary : 16 000 18 000 Euro yearly + bonus

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