Administrator IT Infra Service Desk
JobLeads GmbH
Madrid, Comunidad de Madrid, España
hace 2 días

Administrator IT Infra Service Desk Guadalajara CIS Experience : 3-5 YEARS Job Code : 697018 Apply Now We are an Equal Opportunity / Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro does not charge any fee at any stage of the recruitment process and has not authorised agencies / partners to collect any fee for recruitment.

If you encounter any suspicious mail, advertisements or persons who offer jobs at Wipro, please do let us know by contacting us on helpdesk.

recruitment wipro.com Share This Job : Mandatory Skills : TIS Service Desk Job Description : Key skills required for the job are :

  • TIS Service Desk-L3 (Mandatory) As a Senior Administrator, you should be able to handle first point escalation for all technical and process issues.
  • Provide technical subject matter expertise wherever required. Ensure proper communication and quick resolution as a crisis manager.

    Plan and schedule Changes, Coordinating with different stakeholders. Perform RCA for Major Incidents related to his / her tower Follow quality / security process defined for the engagement.

    Perform Trend analysis, identify top few incidents and work with respective teams / individual to minimize the incidents, Hardware troubleshooting & Vendor coordination Prepare Weekly and monthly status reports.

    Participate in business meetings with various stake holders on a need basis. Take corrective actions based on the customer satisfaction surveys.

    Work on the service improvement programs. Effort estimation / reviews on need basis for new projects. Training of new team members.

    Able to work on Knowledge acquisition and updates to related documents Minimum work experience : 3 - 5 Years Proficiency in English Language is Desirable Roles & Responsibilities : Minimum Experience Required : 3-

    5 YEARS Mandatory Skills : TIS Service Desk TIS Service Desk, Infra Service Desk Operations Desirable Skills : Language Skills : English Language Apply Now We are an Equal Opportunity / Affirmative Action employer.

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law.

    Wipro does not charge any fee at any stage of the recruitment process and has not authorised agencies / partners to collect any fee for recruitment.

    If you encounter any suspicious mail, advertisements or persons who offer jobs at Wipro, please do let us know by contacting us on helpdesk.

    recruitment wipro.com Share This Job : Related Jobs Project ManagerGurgaon Experience : >

    10 YEARSJob Code : 688200 View Details Lead Administrator - IMS - Rollout-L4.1Gandhinagar Experience : 5-8 YEARSJob Code : 694693 View Details Administrator -

    Desktop SupportMumbai Experience : 3-5 YEARSJob Code : 689668 View Details Get In Touch Wipro has offices all over the world, located strategically to help us serve our clients and deliver the best expertise effectively and efficiently.

    Corporate Office Wipro Limited Doddakannelli, Sarjapur Road, Bangalore - 560035 Phone : +91 80 28440011 Fax : +91 80 28440256 Other offices Wipro Limited SEZ Doddakannelli, Sarjapur Road Bangalore -

    560035 Phone : +91 80 30292929 Fax : +91 80 30298200 Wipro Limited No 72, Keonics Electronic City, Hosur Road, Bangalore -

    560100 Phone : +91 80 39155000, 30292929 Fax : +91 80 41381760 Wipro Limited SEZ Unit I & II Divyasree Technopark, EPIP Zone, Kundalahalli, Doddanakundi Post Whitefield, Bangalore -

    560037 Wipro Limited TP -3, Central Avenue, Mahindra World City, SEZ, Chengalpet - 603002 Phone : +91 44 47440000 Fax : +91 44 39523952 Wipro Limited RR 2 building, # 94 / 95, TVK Industrial Estate, Guindy Chennai -

    600032 Phone : +91 44 30698450 Wipro Limited # Ascendas International tech park 8th floor crust, Taramani, CSIR road, Chennai -

    600113 Phone : +91 44 42944200 Fax : +91 44 45556400 Wipro Limited ELCOT SEZ Survey #602 / 03. Shollinganallur, Chennai -

    600119 Phone : +91 44 39290000 Fax : +91 44 39292222 Wipro Limited 105 & 111, Anna Salai, Guindy, Chennai - 600032 Phone : +91 44 30697000 Fax : +91 44 30697100 Wipro Limited # 475 A, Old Mahabalipuram Road Shollinganallur, Chennai -

    600119 Phone : +91 44 24500200 Fax : +91 44 24500240 / 24500250 Wipro Limited Info Park Special Economic Zone Kusumagiri -

    PO, Kakkanad Cochin - 682030 Phone : +91 484 3054949 Fax : +91 484 3054224 Wipro Limited S.F.No.426 / 1,426 / 2& 427 / 1, Elcot Special Economic Zone Vilankurichi Village, Coimbatore North Taluk, Coimbatore-

    641004 Wipro Limited Survey No.124, & Part of 132 / P SEZ Gopanapally Hyderabad - 501301 Phone : +91 40 30797979, 30970189 Fax : +91 40 30970700 Wipro Limited 203 / 1, Manikonda Village, Gatchibowli SEZ Hyderabad -

    500032 Phone : +91 40 30797979 Fax : +91 40 30797070 Wipro Limited #146 / 147, Metagalli industrial area, Metagalli, Mysore -

    570016 Phone : +91 821 3983082 Wipro Limited Regional Stores 4th Floor, Shyam Towers Opp. Paradise Bakery S.D. Road Secunderabad-

    500003 Phone : +91 40-40024536 Wipro Limited InfoTech - G-Block, 6th Floor, Surya Towers R.O. South 3, 105, S.P. Road Secunderabad -

    500003 Phone : +91 40 30794871 Fax : +91 40 30794876 Wipro Limited Regional Stores Door # 59A-16-13 / 11A 2nd Floor, Durga Bhavani Complex RTC Colony, Pantakaluva Road, Patamata, Vijayawada-

    520010 Phone : +91 866-2481665, +91 866-2496093 Wipro Limited Door No.50-75-23 / 10 STPI Old T.B.Hospital, Rama Talkies Road, Resapuvanipalem Visakhapatnam -

    530013 Phone : +91 891 3043333 Fax : +91 891 3043002* TIS Service Desk-L3 (Mandatory) As a Senior Administrator, you should be able to handle first point escalation for all technical and process issues.

    Provide technical subject matter expertise wherever required. Ensure proper communication and quick resolution as a crisis manager.

    Plan and schedule Changes, Coordinating with different stakeholders. Perform RCA for Major Incidents related to his / her tower Follow quality / security process defined for the engagement.

    Perform Trend analysis, identify top few incidents and work with respective teams / individual to minimize the incidents, Hardware troubleshooting & Vendor coordination Prepare Weekly and monthly status reports.

    Participate in business meetings with various stake holders on a need basis. Take corrective actions based on the customer satisfaction surveys.

    Work on the service improvement programs. Effort estimation / reviews on need basis for new projects. Training of new team members.

    Able to work on Knowledge acquisition and updates to related documents Minimum work experience : 3 - 5 Years Proficiency in English Language is Desirable Roles & Responsibilities : Minimum Experience Required : 3-

    5 YEARS Mandatory Skills : TIS Service Desk TIS Service Desk, Infra Service Desk Operations Desirable Skills : Language Skills : English LanguageWipro does not charge any fee at any stage of the recruitment process and has not authorised agencies / partners to collect any fee for recruitment.

    If you encounter any suspicious mail, advertisements or persons who offer jobs at Wipro, please do let us know by contacting us on helpdesk.

    recruitment wipro.com, Wipro Limited Doddakannelli, Sarjapur Road, Bangalore - 560035 Phone : +91 80 28440011 Fax : +91 80 28440256 Other offices Wipro Limited SEZ Doddakannelli, Sarjapur Road Bangalore -

    560035 Phone : +91 80 30292929 Fax : +91 80 30298200 Wipro Limited No 72, Keonics Electronic City, Hosur Road, Bangalore -

    560100 Phone : +91 80 39155000, 30292929 Fax : +91 80 41381760 Wipro Limited SEZ Unit I & II Divyasree Technopark, EPIP Zone, Kundalahalli, Doddanakundi Post Whitefield, Bangalore -

    560037 Wipro Limited TP -3, Central Avenue, Mahindra World City, SEZ, Chengalpet - 603002 Phone : +91 44 47440000 Fax : +91 44 39523952 Wipro Limited RR 2 building, # 94 / 95, TVK Industrial Estate, Guindy Chennai -

    600032 Phone : +91 44 30698450 Wipro Limited # Ascendas International tech park 8th floor crust, Taramani, CSIR road, Chennai -

    600113 Phone : +91 44 42944200 Fax : +91 44 45556400 Wipro Limited ELCOT SEZ Survey #602 / 03. Shollinganallur, Chennai -

    600119 Phone : +91 44 39290000 Fax : +91 44 39292222 Wipro Limited 105 & 111, Anna Salai, Guindy, Chennai - 600032 Phone : +91 44 30697000 Fax : +91 44 30697100 Wipro Limited # 475 A, Old Mahabalipuram Road Shollinganallur, Chennai -

    600119 Phone : +91 44 24500200 Fax : +91 44 24500240 / 24500250 Wipro Limited Info Park Special Economic Zone Kusumagiri -

    PO, Kakkanad Cochin - 682030 Phone : +91 484 3054949 Fax : +91 484 3054224 Wipro Limited S.F.No.426 / 1,426 / 2& 427 / 1, Elcot Special Economic Zone Vilankurichi Village, Coimbatore North Taluk, Coimbatore-

    641004 Wipro Limited Survey No.124, & Part of 132 / P SEZ Gopanapally Hyderabad - 501301 Phone : +91 40 30797979, 30970189 Fax : +91 40 30970700 Wipro Limited 203 / 1, Manikonda Village, Gatchibowli SEZ Hyderabad -

    500032 Phone : +91 40 30797979 Fax : +91 40 30797070 Wipro Limited #146 / 147, Metagalli industrial area, Metagalli, Mysore -

    570016 Phone : +91 821 3983082 Wipro Limited Regional Stores 4th Floor, Shyam Towers Opp. Paradise Bakery S.D. Road Secunderabad-

    500003 Phone : +91 40-40024536 Wipro Limited InfoTech - G-Block, 6th Floor, Surya Towers R.O. South 3, 105, S.P. Road Secunderabad -

    500003 Phone : +91 40 30794871 Fax : +91 40 30794876 Wipro Limited Regional Stores Door # 59A-16-13 / 11A 2nd Floor, Durga Bhavani Complex RTC Colony, Pantakaluva Road, Patamata, Vijayawada-

    520010 Phone : +91 866-2481665, +91 866-2496093 Wipro Limited Door No.50-75-23 / 10 STPI Old T.B.Hospital, Rama Talkies Road, Resapuvanipalem Visakhapatnam -

    530013 Phone : +91 891 3043333 Fax : +91 891 3043002

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