Would you like to shape the future of Allianz customer service worldwide? Then stay here and explore the exiting job opportunity we are offering.
Who is CCS CAI?
CCS stands for Contact Center Solutions and CAI stands for Conversational Artificial Intelligence.
So, the core of CCS CAI unit is to design, internationally deliver and run Chat and VoiceBots for Allianz entities worldwide.
The CCS CAI DevOps team within the CCS team delivers robotics chat and voice solutions for Allianz group standard contact center platforms.
The CCS CAI DevOps team is currently building a global expert group driving design, implementation and operations of the environment.
As the ideal candidate, you will prefer the excitement of shaping the technology evolution over following the beaten path and regard highly qualified colleagues not as competition, but as a learning opportunity.
If you show a knowledge and passion for Chat- and VoiceBots and excel in pinpoint key challenges when developing or migrating applications into a containerized environment that heavily builds on CI / CD, this is the job for you!
We are looking for someone with experience working with Chat- and VoiceBots and developing and integrating Data Science solutions.
If you have a passion for the newest technologies and you enjoy bringing them into our everyday lives in the form of Chat- and VoiceBots, we are waiting for you!
High Level Summary of responsibilities
Defines how to automate processes as well as deployment tasks. Administrates our cloud infrastructures.
Sets up CI / CD pipelines and educates the service teams in order to enforce a DevOps transformation.
Works with architect(s) and various parties to design & build the operational processes in DevOps manner based on enterprise guidelines and standards.
Actualizes the DevOps processes for environment management including infrastructure, platform, and application lifecycle.
Participates actively in knowledge sharing activities like communities of practice, and / or other knowledge exchanges.
Duties & Responsibilities :
Coordinate, monitor, steer and continuously improve the services / service delivery according to service lifecycle management.
Be involved in the creations and debugging of the services.
Participate in the definition of key indicators and relevant parameters, e.g. cost per service, quality, capacity, business continuity and IT security, their monitoring and also ensure the overall alignment and compliance with IT standards and processes
Working in the agile team using methods like Scrum / DevOps to ensure End-to-End Responsibility for the Service
Escalation Instance and Complaint Manager and consultant for accompany projects
Working with and steering Third Party Supplier s and steering contract of Operations-Provider
Knowledge, Skills, & Abilities
Communication Exhibits excellent communication skills, experience facilitating and supporting communication amongst stakeholders.
Able to ensure information is distributed within the project.
Analytical Able to synthesize complex and diverse information, collect and interpret data, and design work flows and procedures.
Problem Solving - Identifies and resolves problems in a timely manner. Gathers and analyzes
information efficiently, developing alternative and innovative solutions. Works well in group problem solving situations and uses reason even when dealing with emotional topics.
Quality of Work Demonstrable attention to detail, including accuracy and thoroughness of work completed. Always looking for ways to improve and promote quality.
Applies feedback to improve performance of self and others.
Adaptability Able to adapt to changes in the work environment. Competent at managing competing demands, including changing approach or method to best fit the situation and resources at hand.
Able to deal with frequent change, delays, or unexpected events.
Judgment - Displays willingness to make decisions. Exhibits sound and accurate judgment while able to support and explain reasoning for decisions.
Includes appropriate people in decision-making process to ensure timely decisions can be made.
Planning / Organizing - Prioritizes and plans work activities to make efficient use of time. Able to plan for additional resources when needed, set achievable goals and objectives, organize schedules and tasks for others, and develop realistic action plans.
Dependability and Commitment - Follows instructions, responds to direction from management, and takes responsibility for own actions.
Completes tasks on time or notifies appropriate person with an alternate plan in advance of deadlines.
Coding Understand code and is able to review it. Able do code if necessary. Preferred programming languages : Angular, Java, Node.
JS, Ruby, Python, Django, C#. Experience in R is a plus.
API Development Development of real-time, high resilient, fault tolerant rapid response Interfaces to Allianz Business Applications.
Machine Learning and Data Science
Credentials & Experience
Minimum of 5 years’ experience as DevOps engineer
Experience building and deploying Chat- and VoiceBots
Experience in complex technical solutions
Experience implementing and integrating with STT, TTS and NLU solutions
Experience with Microsoft Cognitive Services (STT, TTS and LUIS) is a plus
Experience with data science / running data science applications
Experience with Azure cloud environments, AWS, GCP are a plus
Working experience with Kubernetes, particularly AKS
Working experience with Helm package manager for Kubernetes (helm Charts)
Working experience with versioning tools like GitHub
Working experience with Jenkins to automate deployment processes
Working experience with Linux
Working experience with YAML and JSON subset
Experience with Agile methodologies
Familiar with Jira and Confluence
Familiar with ITIL defined processes
Experience in working with international teams in a multicultural environment
German basics as a plus
Third working language for assigned project country is a plus