Quality Assurance Manager - Sales (EU)
Barcelona, Catalonia, Spain
hace 2 días
source : Appcast


Cloudbeds is the hospitality industry's fastest-growing technology provider for independent hotels, hostels, vacation rentals, and hotel groups.

Our award-winning Cloudbeds Hospitality Platform is currently helping a growing clientele of 22,000+ properties in 157 countries to increase revenue, streamline operations, and deliver memorable guest experiences

Behind the Cloudbeds platform is a growing team of 500+ employees distributed across 40+ countries speaking 30+ languages.

From data architects to UX designers, integrations managers to payments experts, former hotel managers to former OTA executives, our team comprises the brightest minds in technology and hospitality working to solve the industry’s biggest challenges.

From the beginning, we've believed that our people are our greatest asset, so we've founded the company as #RemoteFirst, #RemoteAlways with shared that allow our team to thrive. This means we :

  • Hire the best people wherever they're located
  • Emphasize the value of results over hours put in
  • Provide flexibility in working hours and locations
  • Foster an inclusive environment that celebrates bold thinking and diverse perspectives
  • Offer open vacation policies, free LinkedIn Learning, and other benefits that promote well-being and professional development
  • Together we're on a mission to power every property in the world and to do that, we need to find the best talent in the world.

    That's why we're on the search for a superstar Quality Assurance Manager - Sales.

    Location : Europe - Flexible

    Shift : To be discussed

    What You Will Do :

  • Managing Quality Assurance Team
  • Achieving the Quality Assurance team goals
  • Sales process and playbook compliance
  • Adherence to the Quality Assurance team’s processes and systems
  • Communicating as necessary with sales directors & managers in terms of Ramp and Gaps in sales performance.
  • Building the knowledge base of the organization and individual regions
  • NPS score (Grading demo reviews)
  • Duties & role expectations -

  • Leadership by example, exemplifying Cloudbeds values, with a mop-bucket attitude.
  • Utilizing your strengths to the benefit of the sales organization :
  • Organize initiatives, campaigns, blitzes
  • Assist with metrics monitoring and reporting
  • Be a sales specialist, assisting QA with understanding the demo process and identifying areas for improvement
  • Be a subject matter expert on the Cloudbeds sales methodology and process, a partner to the Sales Leadership, Sales Ops, and Enablement teams in driving Kaizen through your sales team and region.
  • Quality assurance
  • Inbound leads are contacted in
  • Keep a region inbound lead response time of
  • Ensuring ZERO forgotten leads
  • Ensuring ZERO forgotten optys
  • Intervene early on low 1st contacts. Low 1st contact pace low demo pace low sales pace 2-3 weeks later.
  • Upcoming demos - hop on demos with team members, and take the reins if necessary. Ensuring a world-class demo is done every time.
  • Perform 4 demo reviews every week
  • Regional continuous improvement (Kaizen)
  • Lead conversion %
  • Opty win rate %
  • Responsible for ensuring that Team Members are completing required training courses and monitoring LMS for compliance.
  • Always be thinking ahead. Work done today results in 3 weeks. No work done today no results in three weeks.
  • Support each team member to achieve a healthy number of quality demo reviews
  • Being available and responsive as a coaching resource.
  • Coach proper demo and objection techniques
  • If it’s not private, direct the questions you receive to a public slack channel. To develop our sales resources so we need a record of what questions are being asked
  • Celebrate your wins!!! You should be celebrating something publicly every day
  • Escalate to sales directors & managers any concerns with team member performance
  • Be a feedback loop for the onboarding services team. Perform and document audits to ensure Market Managers, Inbound Sales Executives, Sales Development Representatives, and Sales Expansion Representatives maintain the quality and consistency necessary to ensure success during the sales process.
  • Comply with the agreed process and procedures required to achieve Cloudbeds quality objectives
  • Work independently, effectively prioritize and manage your time to ensure you’re reviewing the necessary amount of demos, leads & accounts.
  • Learn, utilize, and multitask across a variety of tools to view account information, research, and review policies while evaluating demos, calls, leads, accounts & chats
  • Use proven methodologies to determine the root cause of an issue, provide clear documentation of behavior and trend
  • Communicate effectively with internal leadership to identify areas of strength & weakness for sales team members and propose solutions
  • Create, manage, and review reports to ensure internal processes are free from data errors and any errors discovered are corrected
  • Assist in the development of training materials to address identified areas for improvement.
  • Assists Team Leads and Managers with the successful completion of the action plan to help improve their behavior and skills
  • Continuously review existing processes and workflows and suggest improving operational excellence
  • Become or are already an expert in usage and troubleshooting of the Cloudbeds software and tools
  • Provide status updates and reporting to sales management teams
  • You’ll Succeed With :

  • Previous experience in auditing, data analysis or experience as a Cloudbeds Sales team member
  • Experience in hospitality or SaaS
  • Because our primary method of communication with customers occurs via messaging in our apps, QA’s must be incredibly detail-oriented with excellent written and verbal communication skills.
  • Communication skills and a positive attitude
  • Ability to identify and communicate trends
  • Passionate about providing incredible customer support and solving problems
  • Fluent English
  • Spanish, Portuguese, and other languages are a plus
  • Problem-solving skills and emotional management
  • Compatible graduation course or more than 2 years of proven experience in the area
  • Skill with computers and systems
  • Intermediate Skill in Excel / Google Sheet (formulas, pivot tables, graphs) is a plus
  • Excellent internet / wifi connection
  • Note : This is a remote position that can be done anywhere
  • Our company culture supports flexible working schedules with an unlimited PTO policy and the opportunity to travel and work remotely with great people.

    To make it easy for our team to travel we offer 2 corporate apartment accommodations near our San Diego and Sao Paulo offices.

    At Cloudbeds we are dedicated to your personal and professional development. You will have access to over 10,000 courses within LinkedIn Learning when you join our team for your unique individual growth! If you think you have the skills and passion, we’ll give you the support and opportunity to thrive in your career.

    If you would like to be considered for the role, we would love to hear from you!

    Company Awards to Check Out!

  • Fastest Growing Companies Inc. 500 (2018 & 2019)
  • Best Places to Work Inc Magazine (2017 & 2018)
  • Best Places to Work HotelTechReport (2018, 2019, 2020, 2021)
  • Best Property Management System HotelTechReport (2021, 2022)
  • Best Hotel Management Software HotelTechReport (2022)
  • Start-Ups to Watch Forbes (2018)
  • Best Startup Employers Forbes (2020, 2022)
  • Technology Fast 500 Deloitte (2019, 2020, 2021)
  • Top 100 North America Red Herring (2020)
  • Connect MIP Award (Technology)
  • Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

    Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided with reasonable accommodations.

    If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions please contact our HR team by phone at 858-201-7832 or via email at .

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