Description : Do you speak Italian fluently?Are you outgoing & results-driven?Do you have experience at least 1 yeat as a customer support Team Leader?
Are you motivated to work in a multinational & friendly environment in Barcelona? If yes then apply today!!! On behalf of our client, we are looking for an enthusiastic & communicative Customer Experience Team Leader to join a dynamic team & represent one of the biggest multinational companies worldwide! Are you ready for your next adventure?
If yes, we’d love to hear from you!Responsibilities : Support and manage the day-to-day operations of a team of 12-15 CX Advocates providing Customer Service & Technical Assistance to our customers with high quality, efficiency, empathy, and accuracy.
Communicate direction and goalsProvide regular performance feedbackEnsure everyone on the team has appropriate training and any required resources to perform their jobs to their best.
Create an environment focusing on fun, enthusiasm, and accountability; a safe and open space where regular and constructive feedback is encouraged.
Manage change effectivelySqueeze and analyze our metrics reporting and identify areas for the development of the team.Stay up to date with the client’s policies and procedures Requirements : Your profile : At least 1-year experience in a similar team Leader positionFluency in ItalianAt least B2 level in EnglishStrong phone contact handling skills and active listeningExcellent communication and presentation skillsTime management & organizational skills Offer : What we offer Full-time contract (39 hours / week), from Monday to Sunday.
Salary : 22.000€ gross / year + up to 2.000€ gross / year in bonusFlight ticket to BarcelonaExcellent work environment and team building activities in a dynamic and international environment.
Discounted access to over 1800 gyms and sports centers across Spain in partnership with GymPass