German Support Experts - Relocation covered
speakit
Barcelona, Spain
hace 4 días
source : Europe Language Jobs

Description

We are recruiting tech savvy experts to support the users of a world leader company in technology services.

Tech-savviness is a requirement and we have learned from experience that the most successful experts are those that love the internet and are comfortable researching topics online.

As a German Support Expert your responsibilities will be :

Interact with users via email, phone, and chat

Analyze and evaluate users’ specific account setups and previous interactions to recommend solutions

Troubleshoot technical questions including software, hardware, and logistic questions

Escalate complex issues and provide context to the reason for the escalation

Requirements

To be successful in this role you need

Native level of German and C1 level of English

Previous customer facing experience (B2B or B2C)

Prior experience in multi-channel customer support

Experience working within a metric and target focused work environment

Excellent listening and communication skills, written and verbal

Demonstrated ability to work through complex technical problems

Strong attention to detail

What do we offer :

Full-time (39 hours / week) from 08.00 until 22.00, from Monday to Sunday

Salary : 20.671,82 € gross / year

Relocation Package : Flight ticket

Taxi to the airport

Taxi from the airport in Spain to your new accommodation

PCR test cost compensation

Accommodation : Nice individual studio in a residence with Gym, swimming pool, cafeteria

Support with a private Health Insurance

Continuous training and development program

Employment with the world's largest provider of contact center services

Excellent work environment, great colleagues, social arrangements and personal development

Dynamic business casual environment with colleagues of all ages gathered in a highly-motivated team

Only CVs in English will be reviewed.

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