Implementation Consultant
ChannelAdvisor
Madrid, ES
hace 2 horas

will include :

  • Acting as a Platform expert and Technical Subject Matter Expert during the launch phase
  • Setting up and launching clients on the platform
  • Handling technical questions and queries from clients (software, data feeds, API, FTP )
  • Delivering predefined and dynamic training sessions to client user group(s) using established training methodology customized to meet specific customer needs
  • Working on configuration and troubleshooting during the customer onboarding
  • Developing, refining, and maintaining training processes and procedures for supported applications
  • As needed, support the sales team in a technical / implementation capacity by helping to communicate the Implementation methodology during pre-sales activities
  • Providing feedback to Product Management for product features and enhancements
  • Transitioning clients to the ChannelAdvisor Support team following the implementation phase.
  • Providing expertise for cross-training others within the company.
  • Providing feedback and expertise for the development of additional client resources like videos and webinars, as well as support the delivering of them.
  • Escalating technical issues to the Technical Project Manager and other internal stakeholders
  • How to stand out

    Our values are Passion, Curiosity, Collaboration and Persistence.

    Candidates should possess :

  • Experience and / or strong knowledge of API (REST and SOAP) required
  • Experience working with product data feed formats (XML, TXT, CSV, JSON) and familiarity with FTP protocols required
  • Strong working knowledge of Excel
  • Experience working with enterprise level clients
  • Being a problem solver and have a positive attitude in all circumstances. No problem or challenge is ever big enough for you!
  • The ability to juggle multiple priorities in a fast-paced, dynamic environment
  • Strong time management skills
  • Ability to effectively manage prioritisation of tasks assigned to you
  • Excellent documentation skills
  • Demonstrable experience in online or web-based training and / or development of training content preferred
  • Strong oral and written communication and presentation skills; the ability to communicate technical information to both technical and non-technical audiences
  • The ability to build customer relationships, as well as take responsibility for customer satisfaction and loyalty
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