will include :
Acting as a Platform expert and Technical Subject Matter Expert during the launch phase
Setting up and launching clients on the platform
Handling technical questions and queries from clients (software, data feeds, API, FTP )
Delivering predefined and dynamic training sessions to client user group(s) using established training methodology customized to meet specific customer needs
Working on configuration and troubleshooting during the customer onboarding
Developing, refining, and maintaining training processes and procedures for supported applications
As needed, support the sales team in a technical / implementation capacity by helping to communicate the Implementation methodology during pre-sales activities
Providing feedback to Product Management for product features and enhancements
Transitioning clients to the ChannelAdvisor Support team following the implementation phase.
Providing expertise for cross-training others within the company.
Providing feedback and expertise for the development of additional client resources like videos and webinars, as well as support the delivering of them.
Escalating technical issues to the Technical Project Manager and other internal stakeholders
How to stand out
Our values are Passion, Curiosity, Collaboration and Persistence.
Candidates should possess :
Experience and / or strong knowledge of API (REST and SOAP) required
Experience working with product data feed formats (XML, TXT, CSV, JSON) and familiarity with FTP protocols required
Strong working knowledge of Excel
Experience working with enterprise level clients
Being a problem solver and have a positive attitude in all circumstances. No problem or challenge is ever big enough for you!
The ability to juggle multiple priorities in a fast-paced, dynamic environment
Strong time management skills
Ability to effectively manage prioritisation of tasks assigned to you
Excellent documentation skills
Demonstrable experience in online or web-based training and / or development of training content preferred
Strong oral and written communication and presentation skills; the ability to communicate technical information to both technical and non-technical audiences
The ability to build customer relationships, as well as take responsibility for customer satisfaction and loyalty