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Guerbet is a leader in medical imaging worldwide, offering a wide range of pharmaceutical products, medical devices, digital and AI solutions for diagnostic and interventional imaging, to improve the diagnosis and treatment of patients.
A pioneer since more than 90 years in the field of contrast media, Guerbet is continuously innovating with 9% of revenue dedicated to Research & Development and four centers in France, Israel and the United States.
Guerbet (GBT) is listed on Euronext Paris (segment B mid caps) and generated €817 million in revenue in 2019 with a global workforce of over 2,800 employees.
Achieve, Cooperate, Care and Innovate are the values that Guerbet's employees share and practice every day. Working at Guerbet means playing a unique part in the future of medical imaging.
Passionate about its business, the company strive day in, day out to combine performance, quality and sustainable development.
For more information about Guerbet, please go to www.guerbet.com and follow Guerbet on Twitter GuerbetGroup
Job purpose and responsibilities
Perform installations, repair and preventive maintenance activities on all Guerbet products at customer locations in Spain and Portugal.
Execute field activities in strict adherence to Quality System Procedures and requirements. Utilize troubleshooting skills to determine equipment issues and restore equipment to proper operation.
Provide comprehensive documentation of service and performance testing completed. Coordinate activities as an essential team member within a field organization to meet customer expectations.
Perform installation, repair and preventive maintenance of Guerbert injectors in strict adherence to Quality System Procedures and requirements.
Work independently, manage or follow provided schedule to complete service activities necessary to meet the demands of customers and business.
Work closely with the Sales department for successful implementation of Guerbet products. This will include close coordination of all installations and product launch.
Report daily all service activities.
Timely and accurately perform administrative tasks as necessary to meet business / regulatory requirements and provide service documentation for the customer.
Travel, as required, to meet obligations relative to business and customer requests for service.
Execute electronic Service Requests to provide complete service documentation to the customer.
Accurately and responsibly manage and maintain service parts inventory.
Maintain timely communications via email and voicemail in addition to regular communication with customers, sales and support personnel as well as service management.
Complete and submit expense reports through on-line expense system within required time parameters.
Responsibly maintain and coordinate test equipment within proper calibration intervals.
Responsibly maintain company supplied vehicle (proper service, maintenance and mileage reporting).
Ensure adherence to training & quality procedures by the organization
Ensure the appropriate reporting of any customer complaints / product complaints according to Guerbet policies.
Implement corrective action for equipment failures, work under pressure, and manage customer accounts relative to service matters.
Required Skills & Background
Professional level of Spanish and Portugal (the knowledge of both language is essential)
Flexibility to travel extensively across Spain and Portugal
Degree in electronics, certificate from accredited electronics school or equivalent combination or education and experience in related field
Ideally 3-5 years field service experience
Valid Driver’s License
Technical field service experience requiring strong technical & excellent communications skills
Demonstrated PC competency required in Windows with working knowledge of MS Office.
Ability to communicate effectively and professionally with peers, company personnel and customers to resolve service issues and promote company services
Must be able to implement corrective action for equipment failures, work under pressure, and manage customer accounts relative to service matters
English language proficiency