Senior Manager- Service Delivery Assurance - India
Sevilla, Sevilla, Spain
hace 3 días

Key Roles and Responsibilities :

  • Technical review of Managed services deals as well as SI Deals deals
  • Make sure the deal is submitted as per the NTT Compliance, Client expectation
  • Make sure evaluate the risks in the deals, and make sure these risks has been mitigated by discussing with respective owners
  • Make sure the projects and operations can execute successfully without any ambiguity.
  • Work with APAC team and participate in SCRs,
  • Work with Leadership team and participate in ORBs, AORBs
  • Work with P&C and ensure that the right cost is submitted with the client
  • Work with SI Architects and make sure all the product compliance , and other RFP terms and conditions are meet in the proposed solution
  • Work with Service Architect team and PMO Team and make sure all b2b agreements with the vendors are in place
  • Work with legal team and ensure data and information security compliance ha been meet for the deals.
  • Work with GDC Stake holders and make sure the solution provided by the service architects has been approved by respective delivery heads
  • Knowledge, Skills, and Attributes :

  • Managed services - NOC, SOC, DC Operations, Cloud Operations , Automation in MS , AIOPs in MS deals
  • SI Architecture and Design Knowledge in Cyber security solutions, DC & Cloud Solutions, Network solutions & Digital workspace solutions
  • Academic Qualifications and Certifications :

  • ITIL certification
  • Relevant graduate qualification
  • TOGAF (Desirable)
  • Required Experience :

  • Demonstrated experience in a service delivery environment including technical and service management exposure
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