Port Agency Executive
HOTELBEDS
Spain - Mallorca
hace 4 días

Hotelbeds Group is a leading provider of travel solutions which comprises of four specialist business units. The most established business unit is Bedbank -

the No.1 B2B bedbank worldwide and Bedsonline - a leading booking engine used by retail travel agencies worldwide.

  • We also specialise in solutions within Destination Management a luxury travel and cruise port services as well as meeting and incentive solutions company;
  • Transfer and Activity Bank a supplier of transfer routes and destination activities as well as excursions and car rental products and New Ventures a business that offers a variety of solutions to help push boundaries in visa outsourcing and processing, marketing solutions and B2B car rental booking.

    All of Hotelbeds Group business units play an important role in reshaping travel across a diverse range of market segments.

    Our Destination Management business unit comprises of three strong global brands working together to shape the way people experience travel in locations worldwide.

    Destination Services provides destination management. Intercruises provides cruise port services. Pacific World offers meeting and incentive solutions across all continents.

    The in-depth knowledge of our local teams spread across more than 40 countries gives Destination Management its leading edge.

    This position sits within our Destination Management unit.

    JOB DESCRIPTION : AT A GLANCE.

    AT A GLANCE.

    The Port Agent provides Port Agent Services as / on when required and support the Port Agency Services Manager in order to ensure an excellent service to their cruise line clients.

    KEY RESPONSIBILITIES.

  • Main point of contact for cruise lines, ships, ports, sub agents for all Port Agency related matters
  • Preparation of the services requested by the ship before the stopover.
  • Docking reservations and modifications through Port IC.
  • Ships staying requests to suppliers.
  • Port ships general assistance.
  • Preparation of the official documentation needed for the cruises stopovers (Port authorities, Customs, Immigration ).
  • Ensure current legislation regarding all port related matters are communicated in timely manner to all clients and operational teams (i.e. security / immigration).
  • Assistance of the ships at the port the day of the stopover, coordination of all requested services.
  • Attention, settlement and registration of incidents.
  • Attention and follow up of medical emergencies.
  • Closure and reporting of the attended ships.
  • KEY RELATIONSHIPS

  • Port Agency Supervisor, Clients, Crew members on board, Port Authorities
  • CANDIDATE PROFILE.

  • Good academic background. Maritime studies are desirable.
  • Excellent knowledge of the English and Spanish language both written and oral.
  • Good office administration and organisational skills with a keen eye for attention to detail.
  • Knowledge of Microsoft Office programmes.
  • Excellent communication skills.
  • Orientation to results and customer obsessed
  • Proactiveness and natural problem solver
  • Ability to analyse and resolve problems
  • Available to travel if required.
  • Experience in ship operations will be a plus.
  • The position will be subject to the right to work in the country.

    You will have the opportunity to work for a company that is going through significant change in becoming the world s leading travel services provider.

    We are looking for people that are ready to ride the wave in this exciting journey. As well as an attractive benefits package you will be able to work :

    Within an innovative, engaging and multicultural environment.

    Have the opportunity to build strong and lasting business relationships and friendships from around the world.

    Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.

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