We are looking for an outstanding, people-oriented, GERMAN speaking Customer Service Representative for our multilingual customer service team in Barcelona!
This is a complex role, which means you need to be organized, communicative and able to interact with different stakeholders (customers, logistics, manufacturing and service representatives).
Your primary responsibility will be creating and processing sales quotes, but you will be expected to take appropriate ownership to resolve issues throughout the quote to delivery to payment process.
What will you be doing?
Managing customer service requests such as end-to-end order status management, for example :
order creation based on input from client and field sales representative
input and tracking f repair / calibration requests
manage prduct changes or returns
monitor end-to-end order process status and ensure closure
resolve questions around invoicing requirements, contract issues / administration or lease administration
Interfacing with a variety of different parties : clients, sales team, logistics, manufacturing, service technicians to execute customer requests
Resolving problems by applying established policies, procedures and tactics
Determining and developing new or improved approaches to processes or tasks
Exercise sound planning and judgment when managing client requests
Solving a broad range of customer service problems varying in scope and complexity
At the moment, due to COVID-19 we are taking extra steps to keep our employees safe. Your onboarding and your work will be remote, from your home for the next several months.
What do we offer?
Competitive salary based on experience
Flexible working hours
Individual training curriculum and development opportunities
Our Benefits Package for you
Private health insurance
Keysight Results Bonus
24 days’ vacation plus bank holidays
Language requirements : Native German and fluent English. Any other language e.g. Italian and Dutch are highly valued.
Minimum of 3 years relevant experience in a complex, fast-paced customer service environment
Positive, can-do attitude to ensure customer satisfaction and to go above and beyond
Able to communicate effectively with a variety of internal and external stakeholders and establish strong working relationships
Good time management and organizational skills to maximize productivity
Detail and process oriented to ensure data accuracy and operational excellence
Proactively resolve complex issues with the best interest of customers and Keysight in mind
Positively manage stress that is typical in a customer service environment
Job FunctionCustomer Service
Keysight Global Sales - Europe
Employment Program :
Internal Temporary Worker
Duration (temp position only) :
6 - 12 months
Relocation Benefits :
Shift : Day Job
Schedule : Full Time (F)
Travel Required : None
Staffing Recruiter : Carlota Ferre
Candidates can be considered to work from the following locations :
EMEA : Spain : Catalonia : Barcelona