Customer Service Representative with German
Ixia
Barcelona, CT, ES
hace 4 días

Job Description

We are looking for an outstanding, people-oriented, GERMAN speaking Customer Service Representative for our multilingual customer service team in Barcelona!

This is a complex role, which means you need to be organized, communicative and able to interact with different stakeholders (customers, logistics, manufacturing and service representatives).

Your primary responsibility will be creating and processing sales quotes, but you will be expected to take appropriate ownership to resolve issues throughout the quote to delivery to payment process.

What will you be doing?

Managing customer service requests such as end-to-end order status management, for example :

  • order creation based on input from client and field sales representative
  • input and tracking f repair / calibration requests
  • manage prduct changes or returns
  • monitor end-to-end order process status and ensure closure
  • resolve questions around invoicing requirements, contract issues / administration or lease administration
  • Interfacing with a variety of different parties : clients, sales team, logistics, manufacturing, service technicians to execute customer requests
  • Resolving problems by applying established policies, procedures and tactics
  • Determining and developing new or improved approaches to processes or tasks
  • Exercise sound planning and judgment when managing client requests
  • Solving a broad range of customer service problems varying in scope and complexity
  • At the moment, due to COVID-19 we are taking extra steps to keep our employees safe. Your onboarding and your work will be remote, from your home for the next several months.

    What do we offer?

  • Competitive salary based on experience
  • Flexible working hours
  • Individual training curriculum and development opportunities
  • Our Benefits Package for you

    Lunch vouchers

    Private health insurance

    Gym Funding

    Keysight Results Bonus

    Life insurance

    24 days’ vacation plus bank holidays

    Job Qualifications

  • Language requirements : Native German and fluent English. Any other language e.g. Italian and Dutch are highly valued.
  • Minimum of 3 years relevant experience in a complex, fast-paced customer service environment
  • Positive, can-do attitude to ensure customer satisfaction and to go above and beyond
  • Able to communicate effectively with a variety of internal and external stakeholders and establish strong working relationships
  • Good time management and organizational skills to maximize productivity
  • Detail and process oriented to ensure data accuracy and operational excellence
  • Proactively resolve complex issues with the best interest of customers and Keysight in mind
  • Positively manage stress that is typical in a customer service environment
  • Job FunctionCustomer Service

    Business :

    Keysight Global Sales - Europe

    Employment Program :

    Internal Temporary Worker

    Duration (temp position only) :

    6 - 12 months

    Relocation Benefits :

    Shift : Day Job

    Schedule : Full Time (F)

    Travel Required : None

    Staffing Recruiter : Carlota Ferre

    Carlota Ferre

    Candidates can be considered to work from the following locations :

    EMEA : Spain : Catalonia : Barcelona

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