Opening : Advanced Payroll Specialist with PortugueseLocation : Barcelona, Spain / Madrid, SpainI. Overview : ADP Iberia is dedicated to providing HR and Payroll outsourcing services to clients.
To provide the best service, it must have a large area of customer service professionals and a product that provides service to both customer users and internal users who carry out the entire payroll process, portal administration, management with Social Security, etc.
Objective of the role : Manage the assigned client portfolio, complying with the agreed deadlines in each process and ensuring optimal quality in the results delivered.
Ensure legal compliance, in accordance with current regulations, in all processes carried out and proactively seek improvements that can ensure greater quality or efficiency in service.
Participate in those internal projects that the company can assign in order to implement new tools or processes.II. Responsibilities : On-site customer service management : specific requirements, requests related to the management process of your service as well as legal aspects.
Resolution and management of incidents derived from the serviceHolding periodic meetings with the clients in charge : Agree and update the payroll calendar and daily processes agreed with the clientReview and preparation of data related to administrative processes for processing on payroll (Performance of functional tests on the platform / s)Processing of the client's payroll and carrying out the necessary controls defined by the department to ensure the quality of the process and customer service.
Management of the client's rental periodPreparation and sending of periodic reports related to the payroll process (personal income tax, social security files, payroll accounting chart .
Competences / Skills : Customer ManagementPlanning and organizedDetail orientationProactivity and initiativeNegotiationAutonomy3.
Studies : Human Resources or similar.Middle cycle education / higher grade4. Languages : Spanish (a plus)Fluent English (fuent - mandatory)Portuguese (native - mandatory)#LI-MS1We're designing a better way to work, so you can achieve what you're working for.
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Brand : ADPJob ID : 6007707506012020Employment Type : Permanent-FT (AC Only)Job Area : Client Service