Customer Service Associate for Karl Lagerfeld (Dutch Speaker)
Blu Selection
Barcelona, Cataluña, Spain
hace 1 día
source : Top Language Jobs

Karl Lagerfeld designs collections that include ready-to-wear for women, men and kids, leather goods, fashion jewelry and so much more, combining classics with contemporary fashion.

Do you want to work for a luxury fashion brand in sunny Barcelona? Do you love fashion and are you communicative? We got the job for you.

Your responsibilities and impact as Customer Service Associate :

  • You will provide an exceptional and personalized customer service via phone, email, social media and chat
  • You will provide response and resolution of users' inquiries within the SLA
  • You will have the opportunity to work on additional tasks connected to keeping up the service performance, quality and customer satisfaction, eg, : translations, website functionalities
  • You will maintain service and product knowledge and expertise associated with applications specific to individual customers
  • You will follow all processes and procedures of the project and escalate potential service issues to management
  • Skills, qualifications & interests to succeed in this role :

  • You can start ASAP
  • You are a native speaker in Dutch, have fluent English (spoken and written)
  • You are passionate about the high-end luxury fashion industry
  • You are empathic and enjoy communicating with customers while providing a solution to their request
  • Ideally, you have previous experience in the e-commerce business
  • You are creative, outspoken and eager to learn
  • You enjoy being part of the team
  • You feel comfortable in fast paced environments and easily adapt to changes
  • You have working knowledge of IT platforms and applications
  • Ideally, you have experience with payment and fraud management
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