Sonder is revolutionizing hospitality through innovative, tech-powered service and inspiring, thoughtfully designed accommodations combined into one seamlessly managed experience.
Officially launched in 2014 and headquartered in San Francisco, Sonder is making a world of better stays open to all with a variety of accommodation options from rooms to suites and apartments found in more than 30 cities spanning eight countries and three continents.
Sonder’s innovative app empowers guests by making self-service features and 24 / 7 on-the-ground support just a tap away.
From simple self check-in to boutique bathroom amenities, we bring the best of a hotel without any of the formality.
We are looking for someone who breathes hospitality operations and is energized by the opportunity to maximize the potential of a team of Hospitality Agents and Housekeepers.
This would mean developing scalable processes related to how a city onboards, trains, and develops their team, alongside owning various city operations projects.
The ideal candidate is a strong people leader that can inspire and motivate a team to deliver an amazing Sonder guest experience while supporting our city operations.
Our Sonder locations are distributed across a city in different shapes, sizes, ages and styles, and we pride ourselves on offering a hotel-like service.That’s what you’ll own.
AT SONDER YOU WILL :
Support Hospitality Agents and Internal / External Housekeeping team by training, coaching and providing performance feedback with an eye towards execution and with the aim of developing talents
Prioritize, delegate, execute, and support day-to-day tasking to ensure world-class guest experience and team accountability
Guide guests through the Sonder experience, ensuring they have an amazing first impression
Communicate cross-functionally clearly and with compassion
Own and update standard operating procedures to support team execution
Assist in continuous improvement project design and implementation
Analyze city trends to optimize operations and to proactively address potential guest issues and operational inefficiencies
Work with City Operations Leadership to identify new opportunities to elevate operations for both our guests and the city team
WHAT WE'RE LOOKING FOR :
Previous proven experience in a Hotel management position as Room, Housekeeping or F&B Director
Proven experience of managing a direct team and coordinate external parties
Proven ability to lead, prioritize and deliver with a focus on driving team performance through coaching, training and accountability
Strong affinity to people management and able to effectively lead a team by example, inspiring people to be engaged and proactive
Great communication skills, able to define clear action steps for their team members and effectively delegate
Ability to take the initiative and problem solve independently
Can do attitude, creative problem solving and ability to think outside the box to improve Guest Experience and process efficiencies
Detail-oriented and organized
Ability to adapt and flex to shifting priorities
Embraces technology for team management and collaboration and motivated to adopt new and emerging technologies
Strong ability to establish positive relationships with others
Thrives in a fast paced, ever-changing, always challenging startup environment
Excellent spreadsheet knowledge required i.e., Google suite
Ability to lift / carry items and stand / walk for extended periods of time
Experience in a start-up environment preferred
Must have a flexible schedule and be able to work nights and weekends as business requires
Fluent in Spanish and English. Catalan is a plus.
We also have great benefits to make your life easier so you can focus on what you're best at!
Competitive salary with growth opportunities
Stock options for full-time employees (Be an owner of a rapidly growing tech-hospitality start-up)
Annual Sonder credits for Sonders around the world. 25% discount for friends and family. Love to travel? That's what we do!
Comprehensive training (learn about every aspect of the hospitality industry)
A high-energy, start-up environment with smart, positive coworkers
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.