Hospitality Supervisor
Sonder
Barcelona, Spain
hace 10 horas

Sonder is revolutionizing hospitality through innovative, tech-powered service and inspiring, thoughtfully designed accommodations combined into one seamlessly managed experience.

Officially launched in 2014 and headquartered in San Francisco, Sonder is making a world of better stays open to all with a variety of accommodation options from rooms to suites and apartments found in more than 30 cities spanning eight countries and three continents.

Sonder’s innovative app empowers guests by making self-service features and 24 / 7 on-the-ground support just a tap away.

From simple self check-in to boutique bathroom amenities, we bring the best of a hotel without any of the formality.

We are looking for someone who breathes hospitality operations and is energized by the opportunity to maximize the potential of a team of Hospitality Agents and Housekeepers.

This would mean developing scalable processes related to how a city onboards, trains, and develops their team, alongside owning various city operations projects.

The ideal candidate is a strong people leader that can inspire and motivate a team to deliver an amazing Sonder guest experience while supporting our city operations.

Our Sonder locations are distributed across a city in different shapes, sizes, ages and styles, and we pride ourselves on offering a hotel-like service.That’s what you’ll own.

AT SONDER YOU WILL :

  • Support Hospitality Agents and Internal / External Housekeeping team by training, coaching and providing performance feedback with an eye towards execution and with the aim of developing talents
  • Prioritize, delegate, execute, and support day-to-day tasking to ensure world-class guest experience and team accountability
  • Guide guests through the Sonder experience, ensuring they have an amazing first impression
  • Communicate cross-functionally clearly and with compassion
  • Own and update standard operating procedures to support team execution
  • Assist in continuous improvement project design and implementation
  • Analyze city trends to optimize operations and to proactively address potential guest issues and operational inefficiencies
  • Work with City Operations Leadership to identify new opportunities to elevate operations for both our guests and the city team
  • WHAT WE'RE LOOKING FOR :

  • Previous proven experience in a Hotel management position as Room, Housekeeping or F&B Director
  • Proven experience of managing a direct team and coordinate external parties
  • Proven ability to lead, prioritize and deliver with a focus on driving team performance through coaching, training and accountability
  • Strong affinity to people management and able to effectively lead a team by example, inspiring people to be engaged and proactive
  • Great communication skills, able to define clear action steps for their team members and effectively delegate
  • Ability to take the initiative and problem solve independently
  • Can do attitude, creative problem solving and ability to think outside the box to improve Guest Experience and process efficiencies
  • Detail-oriented and organized
  • Ability to adapt and flex to shifting priorities
  • Embraces technology for team management and collaboration and motivated to adopt new and emerging technologies
  • Strong ability to establish positive relationships with others
  • Thrives in a fast paced, ever-changing, always challenging startup environment
  • Excellent spreadsheet knowledge required i.e., Google suite
  • Ability to lift / carry items and stand / walk for extended periods of time
  • Experience in a start-up environment preferred
  • Must have a flexible schedule and be able to work nights and weekends as business requires
  • Fluent in Spanish and English. Catalan is a plus.
  • We also have great benefits to make your life easier so you can focus on what you're best at!

  • Competitive salary with growth opportunities
  • Stock options for full-time employees (Be an owner of a rapidly growing tech-hospitality start-up)
  • Annual Sonder credits for Sonders around the world. 25% discount for friends and family. Love to travel? That's what we do!
  • Comprehensive training (learn about every aspect of the hospitality industry)
  • A high-energy, start-up environment with smart, positive coworkers
  • We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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