Travel Consultant - After hours (English Speaking) - Amadeus and/or Sabre GDS
American Express Global Business Travel
Barcelona, Spain
hace 5 días


This position is part of an international multi linguistic team servicing one of the key global clients of American Express Global Business Travel across the EMEA region (currently 17 markets ) with primary focus on creating extraordinary customer experiences and providing exclusive service.

The individual in this position goes beyond the traditional travel booking of air / rail, hotel and car to provide analytical travel consulting.

As part of a development plan, there could be the possibility of working on additional short-term projects for each market.


  • Booking of air / rail / , hotel, car and other services related to a business trip including the understanding of Farenotes and rebookings
  • Providing proactive consulting to ensure that the best logical price suitable for the trip, traveller and corporation has been obtained
  • Creating a compelling experience within each customer contact that produces a highly satisfied customer and ensures single contact resolution.
  • Ensuring customers’ needs and special contracts / deals between clients & suppliers
  • Acting according to American Express Global Business Travel processes, i.e. offering our preferred suppliers
  • Taking care of quality & feedback
  • Observing standards / guidelines
  • Ability to work in a goal oriented service environment (both sales & service goals)

  • Minimum 3-4 years experience in Sabre and / or Amadeus (preferred Amadeus )
  • Sabre or Amadeus proficiency in creating air, hotel and car bookings is a must
  • Bachelor level degree or proven relevant experience
  • Native or excellent level of English
  • High knowledge of any other languages
  • Minimum of 2 years experience in a similar position within the business travel industry
  • Excellent customer service skills with orientation on quality
  • Both excellent written and verbal communication skills
  • High knowledge of international geography
  • Research / information gathering and problem solving skills
  • Positive and proactive attitude
  • Flexibility
  • Ability to work on own initiative or as part of a team where required
  • Respectful / friendly
  • Self-starter and excellent time management skills
  • Tourism degree
  • Previous experience of servicing in an exclusive or dedicated client platform
  • Computer skills (Microsoft Office, ...)
  • Experience in a contact centre environment of advantage
  • Flexible approach to working hours
  • Location

    Spain - Virtual Location

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