This position is part of an international multi linguistic team servicing one of the key global clients of American Express Global Business Travel across the EMEA region (currently 17 markets ) with primary focus on creating extraordinary customer experiences and providing exclusive service.
The individual in this position goes beyond the traditional travel booking of air / rail, hotel and car to provide analytical travel consulting.
As part of a development plan, there could be the possibility of working on additional short-term projects for each market.
Booking of air / rail / , hotel, car and other services related to a business trip including the understanding of Farenotes and rebookings
Providing proactive consulting to ensure that the best logical price suitable for the trip, traveller and corporation has been obtained
Creating a compelling experience within each customer contact that produces a highly satisfied customer and ensures single contact resolution.
Ensuring customers’ needs and special contracts / deals between clients & suppliers
Acting according to American Express Global Business Travel processes, i.e. offering our preferred suppliers
Taking care of quality & feedback
Observing standards / guidelines
Ability to work in a goal oriented service environment (both sales & service goals)
Minimum 3-4 years experience in Sabre and / or Amadeus (preferred Amadeus )
Sabre or Amadeus proficiency in creating air, hotel and car bookings is a must
Bachelor level degree or proven relevant experience
Native or excellent level of English
High knowledge of any other languages
Minimum of 2 years experience in a similar position within the business travel industry
Excellent customer service skills with orientation on quality
Both excellent written and verbal communication skills
High knowledge of international geography
Research / information gathering and problem solving skills
Positive and proactive attitude
Ability to work on own initiative or as part of a team where required
Respectful / friendly
Self-starter and excellent time management skills
Previous experience of servicing in an exclusive or dedicated client platform
Computer skills (Microsoft Office, ...)
Experience in a contact centre environment of advantage
Flexible approach to working hours
Spain - Virtual Location
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