Account Helpdesk Agent with a Native Level of Dutch
Talent Search People - Native Speakers
Barcelona, Spain
hace 6 días
source : Europe Language Jobs

Description : You will join a big, fast-growing, international company.

They are ready to support, train and encourage you on your journey of building a rewarding career.

Their modern offices are located in the center of Barcelona and are very well connected for public transport.

You will continue to develop your career through a complete and thorough training program.As an Account Helpdesk, your main objective will be to provide qualitative customer service : During your day to day : -

You will be responsible of inbound call handling.- You have to resolve account, billing or payment queries from customers-

You have to manage customer complaints and queries in the designated ticketing system, ensuring that all tickets are handled within established time frames.

  • You will work with regional / local management and use knowledge of established corporate operating procedures to make sound business decisions regarding issue resolution.
  • You will manage customer satisfaction survey tasks and responses.- You will perform other duties and projects as assigned.
  • Requirements : You are the person we are looking for if : - You have a native level of Dutch.- You have an excellent level of English.

  • You have strong customer service skills, including the ability to remain flexible and calm in high pressure or continually changing situations-
  • You have basic knowledge of light accounting tasks (assisting with statement of accounts reviews, analyzing financial history of accounts, etc)-

    You have ability to communicate effectively and professionally in English and your managed languages (written and oral).

  • You have solid organizational skills, including the ability to prioritize and multi task in a demanding environment.- You have working knowledge of Microsoft Office Suite, including Word, Excel, PowerPoint and Outlook.
  • You have professional communication skills; high success rate in building and maintaining relationships.
  • Offer : - You will have a competitive salary + Meal vouchers and a permanent contract.- You will have 23 days of holidays + your birthday day off.

  • You will work in an international environment with great atmosphere.- You will receive a complete and thorough training program.
  • You will be able to further develop your career.
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