Community Moderator / Engagement Specialist (Remote)
Passion.io
Barcelona, Catalonia, ES
hace 1 día

PASSION.io helps people to make their dreams a reality by learning the skills from successful people. We call these successful people Creators and our mission is to empower these Creators to help millions of people by providing the platform to turn skills into mobile apps and we give them everything they need to run a successful online business from concept to monthly payout check.

We are an international remote team with the majority of our business in the US.

Main Problem(s) : Lack of safeguarding our brand on social media, lack of proactive engagement in the Community

Mission / Impact : Ensuring quick action to negative comments in our Community, and promoting positive values aligned engagement that is meaningful to creators

What you'll be working on

  • Ensure that the community has the information they are looking for, to stoke the conversations happening, and to generally make the community a pleasant and fun place to be
  • Engage with our online community - build visibility and credibility by attending and moderating chats and respond to comments and requests
  • Create engaging content, including articles, social media posts, newsletters, and videos.
  • Analyze web traffic and relevant community metrics.
  • Relay community feedback to relevant internal stakeholders.
  • Your main objectives will be : Increasing the engagement in our community Increasing the satisfaction of our community members and encourage content creation from members especially to help one another Moderating to ensure a positive and empathy approach is upheld Build processes that ensure mitigation of negative sentiment, and that support issues raised are handled quickly
  • Requirements

    What you'll bring to the team

  • 2 years experience working in community, engaging / moderating
  • Experience launching community initiatives, processes, best practices
  • Ability to identify and track relevant community metrics
  • Keen ability to build positive engagement within community, fostering value for creators
  • Outstanding moderation skills to ensure strong brand presence and that community tone is maintained
  • Excellent verbal and writing communication skill
  • Natural empathy, tact and diplomacy
  • Important Information : the above requirements are our absolute minimum must-haves. While we support our team members so they can grow and learn in our organization we also have specific needs for certain positions that are non-negotiable.

    If you don’t have the experience above, please save yourself and us time and don’t apply. In addition to the above you can convince us with :

  • Your positive and outgoing personality - you love helping people, and connecting people to solutions makes your heart sing
  • You are creative in a way that you come up with ideas on how to improve workflow, events, communication and you dare to take initiative
  • A background in journalism, social media marketing, SaaS support and engagement roles or passion and experience with writing will be a huge advantage
  • Willingness to work at various times of the day - although the role gives you full flexibility, it also involves responding to community members outside of standard work hours, especially at critical events
  • Postsecondary in writing / journalism, marketing or other related
  • Experience in any of the following will be highly advantageous :

  • Experience working for a SaaS
  • Currently a moderator or Social media engagement
  • What we offer you

  • Steep learning curve : Expect the steepest learning curve you have ever experienced - we are building a playground at passion.
  • io to become the best version of ourselves. Meet and work with successful people worldwide to learn their success secrets.

  • Values-based company : Be part of an open, honest, creative, and results-driven environment where your opinion is highly valued.
  • We want to change the world for the better by providing value to others.

  • High-growth environment : You will be part of a strongly growing company, with the opportunity to develop into a key contributor with crucial responsibilities.
  • Personal and professional development : You will tackle projects across departments and thereby gain an invaluable tool box for successfully tackling bigger and bigger challenges.
  • Autonomy / entrepreneurial work-style : You will only be measured by the results you produce and are in the driver’s seat, with full flexibility.
  • Remoteness and flexibility : You will join our truly international remote team from over 10 nationalities and work from anywhere you wish
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