Customer Support Representative native in French + Italian
Talent Search People - Native Speakers
Barcelona, Spain
hace 14 horas
source : Europe Language Jobs

Description : If you are passionate about high quality customer service and speak French and Italian in an advanced level, this is the opportunity you are looking for! You'll join a leading telematics solution providers company and be part of a dynamic, multicultural team.

You will join an innovative company, with a young and multicultural environment of the leading telematics solution providers with more than 15 years of presence in the market.

The completely remodeled offices are located in the center of Barcelona, very well connected by public transport, and you will be able to continue boosting your career.

As a B2B Customer Support Representative your main responsibilities will be providing customers with a high quality customer service.

  • During your day to day : - You will be providing with product information and effective technical support through multiple channels (phone, e-mail, chat);
  • You will be investigating and take care of large and complex support matters, where necessary working closely together with peers across all departments to ensure an exceptional and seamless experience for our customers;
  • You will be contributing to additional support programs / projects (e.g content delivery, product expertise, targeted proactive support activities).
  • You will be responsible for an effective technical support (unburdening the customer wherever possible, thinking ahead to cover expected follow-up topics and an exceptional and seamless experience);
  • You will be providing with first-class, high-quality, professional responses to customer enquiries within agreed performance levels;
  • Requirements : You are the person we are looking for if : - You have native or business level proficiency in French and Italian.

    Fluency in English also required (is our company language).

    Any additional language (Spanish, Portuguese or German) is a benefit.- You have excellent communication skills (both written and verbal) as well as a talent to develop good relationships with business customers.

  • You have proven experience (and success) in sales as an advantage.- You are technically proficient; knowledge on fields relevant to Telematics (vehicle electronics, telecommunication, GPS) is a clear advantage;
  • basic knowledge of PC hardware; good knowledge of Windows OS; knowledge of web browsers (Internet Explorer, Mozilla).

    Offer : Salario : 21.000€ - 21.000€ Gross / BrutoSeguro médicoCheque restauranteOtros beneficios : Monday to Friday (No weekends)

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