Our Selling Partners represent significant value to Amazon’s online retail customers and Selling Partner Support drive success for these Selling Partners through a combination of people, processes and services.
We are a primary interface for Amazon and strive for best-in-class seller experience by driving operational efficiency, accuracy and process adherence via cross functional initiatives.
As a Program Manager for Selling Partner Support, you will be responsible for identifying, driving and tracking strategic initiatives that improve the seller experience and will measure the results by monitoring quality and efficiency metrics and contacts.
In this high profile role, you will collaborate with numerous operational, training, product, and software development teams both inside and outside Selling Partner Support to identify, define and specify solutions that create the conditions for selling partners’ success and satisfaction.
You will build collaborative relationships with these partners, working closely to create and execute a quality project roadmap.
You will prepare and execute regular program updates to senior management.
The successful candidate will be input focused and will have isolated and correlated inputs to achieve high impact outputs, built closed loop processes and measures to ensure adoption of products and processes so that improvements are realized.
S / he will also have proven ability to assess situations and guide teams toward both short-term and longer term systemic changes.
The ideal candidate will possess an analytic, statistical and optimization background to enable strategic workforce planning and strategic service initiatives planning.
In this role you will experience a wide range of problem solving situations, strategic to real-time, requiring extensive use of data collection and analysis.
Roles and Responsibilities :
Leads the execution of projects across programs to improve metric performance of CTQs
Support process improvements, best practice sharing, and standardization across all TRMS sites
Drives and facilitates moderately complex projects; focuses on results and measuring attainment of outcomes
Develops strategies to enhance decision making. Perform complex data analysis to identify opportunities and set priorities for various operations metrics
Core competencies of the role include :
Amazon is an Equal Opportunity-Affirmative Action Employer Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.