CO3 – Smart Working – Project Manager
BNP Paribas Personal Finance
Madrid, Community of Madrid, Spain
hace 4 días

Within Group BNP Paribas Finance Function, EMEA (Europe, Middle East and Africa) Finance is the department that measures, controls and explains the financial reporting of the Regions entities, covering a large part of BNP Paribas Business Lines.

EMEA Finance is a cross-border organization with teams operating in Paris, Madrid and Lisbon on behalf of the different countries of the Region.

Within EMEA Finance, the Smart Working team promotes a different way of working across the Oxygen platform.

The team focuses on digitalization and continuous improvement as key elements to improve process quality and efficiency, while increasing customer satisfaction and motivation across the Oxygen teams in Madrid and Lisbon.

The team will also support and reinforce the transformation culture across the teams by creating a mind-set of continuous improvement, digitalization and automation.

The Smart Working will lead, support or / and participate in any of the below services :

  • Lean initiatives : To provide support and guidance to all Oxygen teams : Develop Expertise Oxygen COO Office Smart Working Participate in Transformation initiatives supported by Lean methodology ensuring the efficiencies generation.
  • Implement and promote the cultural change Support teams to analyse existing processes in order to improve them and follow up of the action evolution : Support on the efficiencies identification and monitoring of the different action plan.

  • Data Lake & Monitoring Supporting Oxygen Finance EMEA Managers on decision making : Promote and coordinate the implementation of new technologies.
  • Provide with tools to the management for the monitoring of specific topics (new services, efficiencies) Manage the new developments of the Digital Dashboard (Single point of contact with Business intelligence teams)

  • Ensuring the implementation of Digital Operational Training (DOT) :
  • To provide support and guidance to the teams on the DOT implementation. Monitoring that processes workflows and trainings are properly updated.
  • Improve the customer experience of the Oxygen Platform. Monitoring the satisfaction level of the internal customers by using the NPS methodology Promote across the teams the customer centric mindset.
  • Propose improvements based on the customer feedback.

  • Promote new ways of working : Ensure the implementation in all Oxygen platform Promoting Work From Home Propose & implement new ways of working for remote teams.
  • Main responsibilities

    The candidate will participate in different initiatives to support Oxygen teams in the implementation and monitoring of the strategic 3 years plan.

    REQUIREMENTS

  • Professional experience : between 3 to 5 years of experience in Project Management
  • Lean methodology experience is required : Between 2 to 5 years of experience.
  • Analytical skills, ability to prioritize, organizational capacities, rigour and deadlines respect.
  • Communication skills (good relational capacities, teamwork and adaptability).
  • Fluent in English is mandatory and French is a plus.
  • Proficient in Microsoft Office Suite (Excel, PowerPoint, Word), and knowledge in BI tools is a plus (to contribute to the automation of files and processes) as well as an experience using Business Objects.
  • Masters degree in Accounting, Finance or Bank it is valuable
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