We are looking for a Workplace Coordinator for our Integrated Facilities Management Business Line
We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.
If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives.
You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best.
We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions join us at JLL!
This role requires an open-minded attitude for new opportunities coming along for service management, delivery and reporting.
One main focus of this role is to create a happier and healthier work environment. It’s not just an operational desk job’ it’s about to create a workspace and service set-up that address our client’s needs.
Stakeholder / Customer Experience
Actively demonstrate the clients and JLL company values while having an excellent eye for detailProviding a warm welcome throughout every point of contactGoing above and beyond delivering an outstanding service tailored to our clients’ needsUnderstanding the applicable service level agreement and help achieve the key performance indicators and scores favourably on the client satisfaction survey
Procurement and Suppliers Management
comply with all sourcing directives
Health and Safety Management
Act as a floor warden and maintain office safety checklistsConduct daily walkthroughs to ensure a clean and organized office and making sure safety procedures are in place and workingMaintain and propose emergency response plans including evacuation, implementation of after-hours emergency response, and environmental health and safetyMaintain records of Fire and Safety teams, safety equipment and training, health and safety signage and fire drills
Site Operations Management
Actively support an environment of teamwork, co-operation, performance excellence, and personal successEnsure all building procedures and performance measures are maintainedManage reconstruction / fit-out works, support moves and office refurbishmentsResolve problems associated with the building and office including but not limited to janitorial, food service, coffee services, parking, security, conference rooms, furniture, climate comfort and mechanical & electrical needsCoordinate the delivery of site amenities which may include- fitness, food and beverage services, fruits basket, massage, transportation and act as the site key point of contactProvide support for meetings and conference room reservations as needed and directedMaintain duplicate office keys in good order and provide access control (Visitors badges, discs, alarm codes etc.
Coordinate office fun events / activities such as blitz day, blue Monday, games, etc and ordering from catering companies when necessaryOther duties that may include but not limited to- reception and guest support, IT support, mail and courier services, office supplies and equipment maintenance, landlord relations, management of building access passes and liaising with FC across EMEA to ensure consistency
New Starters and Leavers
Introduction of new hires to the office and office related proceduresCoordinate administration requirements for starters / leavers and ad hoc requestsConduct tours for new employeesEnsure leavers return all office equipment and access cards should be disabled after departure keeping occupancy / pro lease records up-to-date
Assist in the implementation and management of property risk programSupport the implementation and monitoring of disaster recovering and business continuity plansAdhere to JLL’s business conduct by ensuring compliance with the firm’s guidelines, procedures and strategies
Basic understanding of technical aspectsOpen minded about new opportunitiesBasic knowledge of accountingFlexibility and adaptability to handle new and urgent situationsWillingness to understand the client’s core business to identify client s needs and concernsOrganised and detail orientatedAbility to prioritise tasksAbility to solve problems and make decisionsExperience in leading the team and projectsWorking in a team as well as on your ownExcellent interpersonal and communication skills on all levels of hierarchiesSelf-motivated and energeticGood presentation skillsFluent English, with communicative command of local languageExcellent computer skills in Microsoft Office
Critical Competencies for Success
Team First Mind-Set
Meet all set targets and be able to work and cooperate with othersAbility to manage time effectivelySupport the team effectivelyProven ability to commit to flawless execution while complying with firm’s procedures and standardsTo have strong relationship-building and networking skills
Client Focus and Relationship Management
Collaborating and demonstrating the I am JLL’ core behaviours and values of being an expert, proactive, innovative, versatile, team player and valuing the customerTo maintain consistency in providing exceptional serviceAbility to build and maintain a strong relationship with associates and vendorsStrong communication skill, can deal with people at any level of hierarchyAbility to manage conflict and conflicting within a workplaceMust be customer service oriented
Project Management and Organizational Skills
Proven ability to manage multiple and complex operational matters on daily occurrenceDemonstrates ability to prioritize and manage the completion of projects in an efficient and timely mannerHaving the ability to lead and motivate others
What you can expect from us
You’ll join an entrepreneurial, inclusive culture. One where we succeed together across the desk and around the globe. Where like-minded people work naturally together to achieve great things.
Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay.
Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...
Apply today at jll.com / careers.
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