Back office - Consumer Goods (FMCG) - Dutch Market
Webhelp Spain
Barcelona, España, Spain
hace 6 días
source : Top Language Jobs

We are looking for professionals native speakers of Dutch to work for the customer service department of a food company The new members of the team will be in charge of the post-sales service for the end consumer Main tasks - Respond promptly to customer inquiries providing with accurate information notifying of claim investigation results and any planned adjustments- Handle and resolve customer complaints- Ensure the highest level of Customer Satisfaction- Follow all the processes and procedures of the project- Ensure contractual SLA is maintained- Provide cover for other Agents in their absence either within the same team or across teams - Work on additional tasks required by Supervisor connected to keeping up the service performance quality and customer satisfaction - Keep records of customer interactions in CRM- Record details of inquiries comments and complaints- Record details of actions taken- Maintain customer databases (Duplicates)- Communicate and coordinate with internal departments- Follow up on customer interactions We offer- 39 hours week and long-term contract-Schedule Monday to Thursday from 09 00 to 18 00 and Friday from 09 00 to 17 00-Salary 19 000 Euros gross year up to 1 500 Euros gross year in bonus Requirements- Native level of Dutch- High level of English- Excellent communication skills in a variety of customer facing situations - Good team player with drive for success - Previous experience in similar position is a plus The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age disability ethnic marital status gender nationality ideology politic race religion and sexual orientation

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