United Nations
hace 1 día


Within limits of delegated authority, the Information Systems Officer will be responsible for the following duties :

  • Manages the ICT Service Support Unit (ICTT SSU) and ensures that substantive work programs and programmed activities are carried out.
  • Plans and directs major systems projects of significant importance to the institution, or major components of these complex systems which typically impact critical operations and large or multiple user groups.
  • Provides expert advice on complex systems analysis and design; identifies the need for new systems (or modifications to existing systems) or respond to requests from users;
  • develops plans for feasibility assessment, requirements specification, design, development and implementation, including project plans, schedules, time and cost estimates, metrics and performance measures.

  • Develops cost proposals for contractual services, oversees the technical evaluation of proposals received and manages the contract service.
  • Tracks and monitors project progress against plan, requirements, quality measures, standard processes; liaises with users on all aspects and during all phases of development and implementation.
  • Provides professional leadership and work direction to assigned project team, and / or mentor and supervises the work of new / junior officers, contract staff, etc.
  • Is actively involved in the execution of the most complex aspects of the project (e.g. systems analysis, development, programming, etc.
  • oversees development of document and database structures, ensuring that all design aspects are addressed and control and security mechanisms are established.

  • Develops, implements and monitors information standards and guidelines, including testing paradigms.
  • Prepares technical and user documentation for entire systems and interdependent applications; prepares training materials and detailed technical presentations.
  • Keeps abreast of developments in the field and determines the need for testing and evaluating new products and technologies;
  • provides leadership on introducing technological changes; prepares various technical reports.

  • Facilitates communications between SGITT and its major clients for good client relations.
  • Serves as coordinator in the development of Service Level Agreements (SLAs) between the client and SGITT, for either specific IT services or general technology support, including any charge back mechanisms.
  • Participates in planning and preparation of the budget, work program and spending plan.
  • Competencies

    PROFESSIONALISM : Knowledge of systems design, and development, management, implementation and maintenance of complex information systems.

    Ability to develop and oversee large centralized or decentralized institutional systems; conceptual and strategic analytical capacity to understand information system and business operational issues to thoroughly analyze and evaluate critical systems matters.

    Knowledge of a range of computer languages and development paradigms, knowledge of the organization's information infrastructure, and IT strategy as it relates to user area(s).

  • Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines, and achieving results;
  • is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges;
  • remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.

  • COMMUNICATION : Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and respond appropriately;
  • ask questions to clarify, and exhibits interest in having two-way communication; tailors language, tone, style, and format to match the audience;
  • demonstrates openness in sharing information and keeping people informed.

  • TEAMWORK : Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others' ideas and expertise;
  • is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with a final group decision, even when such decisions may not entirely reflect own position;
  • shares credit for team accomplishments and accepts joint responsibility for team shortcomings.

    MANAGING PERFORMANCE : Delegates the appropriate responsibility, accountability, and decision-making authority. Makes sure that roles, responsibilities, and reporting lines are clear to each staff member.

    Accurately judges the amount of time and resources needed to accomplish a task and matches task to skills. Monitors progress against milestones and deadlines.

    Regularly discusses performance and provides feedback and coaching to staff. Encourages risk-taking and supports creativity and initiative.

    Actively supports the development and career aspirations of staff. Appraises performance fairly.


    Advanced university degree (Master's degree or equivalent) in computer science, information systems, mathematics, statistics or related field.

    A first-level university degree in combination with additional two years of qualifying experience may be accepted in lieu of the advanced university degree.

    Job - Specific Qualification

    ITIL 4.0 Managing Professional certification is desirable.

    Work Experience

    A minimum of seven years of progressively responsible experience in planning, design, development, implementation and maintenance of computer information systems or related area is required.

    Of the above 7 years of experience, at least two years of management experience in ICT practices and systems is desirable.

    Experience in managing support team at Tier1 level is desirable.

    Experience in a UN field operation or similar multi-lateral or non-governmental organization in a conflict or post-conflict setting is desirable.


    English and French are the working languages of the United Nations Secretariat. For the post advertised, fluency in English (both oral and written) is required.


    Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.

    Special Notice

    This position is open for recruitment for an initial period of one year and may be subject to extension.

    The United Nations Secretariat is committed to achieving 50 / 50 gender balance in its staff.

    Female candidates are strongly encouraged to apply for this position.

    Staff members are subject to the authority of the Secretary-General and to assignment by him or her. In this context, all staff are expected to move periodically to new functions in their careers in accordance with established rules and procedures.

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