Incident Manager - Santander Auto Software
Boadilla del Monte
hace 3 días

Incident Manager - Santander Auto SoftwareBoadilla del Monte, Spain


SANTANDER CONSUMER FINANCE GLOBAL SERVICES (SCFGS) is looking for a Incident Manager to support a new initiative Santander Auto Software


Santander Consumer Global Services provides technological services and solutions to Santander Consumer Finance, covering the end-to-end of technology, architecture design, infrastructure management, development and integration of proprietary and third-party applications to maintenance and technological support and project management.

You will be part of Santander Auto Software , an exciting new greenfield programme currently at early stages, where we are building a brand-new, state of the art software platform and product suite that will be rolled out in 13 countries.

The business is 100% tech focused, comprised of skilled cross-border software builders, and with a leadership team made up of esteemed individuals with accomplished backgrounds.

You will have the opportunity to participate in the creation from scratch of one of the most cutting-edge, scalable and adaptable technological platforms, which will provide to Santander Consumer Finance customers and partners the best user experience in financing their mobility solutions.

Santander is proud of being an organization where there are equal opportunities regardless of gender identity, culture and disability.

Our mission is to contribute to help more people and business prosper.

We are looking for an Incident Manager to join our rapidly expanding team who are all remote first working and based across a number of different territories, including UK, Spain, Germany & Netherlands and we plan to expand into more counties.

We are looking for a passionate, hard-working, and talented Incident Manager who wants to remove risk to the customer, resolve globally impacting barriers, and drive innovation within the team.

This is an opportunity to contribute and build a support and process model.

We need someone like you to help us in different fronts :

  • You will lead high-severity response calls, ensure fast and accurate triage for a global remote support organization, direct engineers for resolution, lead root cause investigations, and implement changes to avert future risk and drive process improvements for Global Operation teams.
  • Peers will be platform and software engineers working to ensure services are healthy and available to meet customer demands.
  • In this role they will have the opportunity to participate in solutions to business problems. This is team is a global team, so strong communication skills are a must.

  • We value attention to detail, customer obsession, and desire to always find and remove customer impacts.

  • At least 2 years Incident Management experience.
  • Problem management experience.
  • Customer relationship management beneficial.
  • 2+ years of hands on IT systems or relevant experience in a production environment.
  • Technical experience with AWS cloud services.
  • Experienced working agile, preferably has been working in enterprises and startups before.
  • Ability to work in and keep up with a fast moving environment via effective prioritization and time management. Experience working in virtualized enterprise networking environments.
  • Good Exposure toward ticketing tools and integration.
  • Detail oriented, excellent analytical skills, and a strong team player who works well with immediate and extended team, and consistently puts the team above oneself.
  • Strong troubleshooting skills of very complex systems.
  • Ability to explain complex IT concepts in simple terms.
  • Ability to manage high priority issues / to work under pressure.
  • Someone who thrives in not being constrained by job description and will instead own and see a problem through to a solution.


  • Bachelor’s Degree in Computer Science, Information Systems, or another related field or equivalent work experience.

  • Fluency in English.
  • Be a good team player, passionate about what you do with great listening and communication skills you will be interacting with everyone team members to leadership.
  • Self-motivation, and comfort with working in a fast-paced and sometimes ambiguous environment.
  • Ability to take ownership of technical problems and driving solutions.
  • If you want to know more about us, follow us on.

  • The vacancies will be based on Madrid, London or Monchengladbach. In the short term there will be new locations in other European countries.
  • This role is remote working first.
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