When you’re part of Thermo Fisher Scientific, you’ll do challenging work, and be part of a team that values performance, quality and innovation.
As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of more than $24 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world.
Act as first point of contact for all external / internal customer service queries and are key to ensuring customers view Fisher as the company to partner with.*Responsibilities : *
Seeks to improve through focused training and feedback* Communicate effectively with customers, sales force and colleagues all relevant information and issues, e.
g. key customer issues, quotation outcomes, customer information and demonstration requests* Seeks appropriate data / information before making any decisions* Is proactive in presenting solutions, not just problems to others* Exercises good judgment that benefits the business / customer when reaching conclusions* Constantly looks for opportunities to prevent problems, not just react to them*Minimum Requirements : Track record of being able to multi-task and work in a flexible work environment* General business acumen* Understanding of a supply chain environment and how to work collaboratively with the Supply Chain team in CS* Experience with Genesys would be a plus*Non-negotiable requirements : Minimum of 3 years’ experience working in a multi-channel customer service environment* You are required to be smartly presented at all times and have a professional approach when dealing with customers and key stakeholders* Experience in Microsoft office* Demonstrate ability to effectively communicate, both orally and in writing, to customers* Possess excellent problem-solving skills* Strong English and Spanish skills written and spoken* Strong Portuguese skills written and spoken At Thermo Fisher Scientific, each one of our 70,000 extraordinary minds has a unique story to tell.
Join us and contribute to our singular mission enabling our customers to make the world healthier, cleaner and safer.Apply today! http : / / jobs.
thermofisher.com (http : / / jobs.thermofisher.com)Thermo Fisher Scientific is an EEO / Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.