German speaking Customer Service Agent
Betting Connections
Barcelona, Catalonia, Spain
hace 11 horas
source : JobsFactor

As a result of our growth our client is looking for a Customer Service Champion who loves talking to people and proactively solving issues.

You will join a growing team in Headquarters in Malta and work on a shift basis from Monday to Sunday.

If you speak German and English fluently, and enjoy delivering outstanding service to others then Take Your Chance and Apply.

Responsibilities :

Communicating with customers via phone, email and chat

Handling KYC documents

Interacting with various departments to resolve customer issues

Analysing and interpreting customers feedback to reply with clear, concise and helpful information

Add or amend transactions in customer accounts, when necessary or as instructed

Following up on pending cases to ensure they are resolved with the highest level of quality

Acknowledging and resolving customer complaints in a friendly and positive manner

Support with translations and ad hoc tasks

Requirements :

A friendly and polite approach, able to deliver exceptional service

Excellent phone etiquette and interpersonal skills

Excellent verbal and written skills in the German and English language. Italian would be a plus!

Experience working in Customer Service in the iGaming industry is an advantage

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