Service Delivery Manager
NTT Ltd.
Barcelona, Spain
hace 3 días

In a constantly changing world, we work together with our people, clients and communities to enable them to fulfill their potential to do great things.

We believe that by bringing everyone together, we can solve problems using innovative technology that can create a world that is sustainable and secure.

At NTT, we encourage you to remain continuously curious, as that is what keeps you fast, flexible and relevant. No two days will be the same but that is what will help you grow and realize your full potential.

The power is in your hands to do great things. It’s time to lead the change, be the authentic you, to solve difficult challenges, to set the pace of change and to unleash your potential.

Want to be a part of our team?The overall responsibility is to ensure that team capabilities and the operational process are adequate for the service provision and the operational service levels are achieved in agreement with the customer requirements.

Working at NTT As a Service Delivery Manager, the key responsibilities include :

  • To be owner of the service provided to the customer and its quality through the solution lifecycle.
  • Act as team leader of the customer dedicated technical team.
  • Detect and implement capability needs and process adjustments within the customer dedicated technical team.
  • To be owner of the service provided to the customer and its quality through the solution lifecycle.
  • Act as team leader of the customer dedicated technical team.
  • Detect and implement capability needs and process adjustments within the customer dedicated technical team.
  • Measure and report customer satisfaction and manage capabilities and resources to improve this satisfaction.
  • Know and Understand the Customer Vital Business Functions and how NTT service assets underpin these functions.
  • Make sure that customer business processes and end-to-end services are known and understood within the organisation during the solution lifecycle.
  • NTT MS Services Expert.
  • Interfacing with the customer at different organisation levels (from the management to the technical staff).
  • Early detection of capacity and availability risks in conjunction with the technical team. What will make you a good fit for the role? Proven Experience of :
  • ITIL based Service Management in a business to business service environment.
  • Experience in Network management and support.
  • Experience in Hosting and Managed Service Business.
  • Experience in Managed Application Business.
  • Experience in managing key accounts.
  • Working in line with Best Practice in complex environments and within tight time constraints.
  • Ability to present to all level of clients internally and externally.
  • Ability to coordinate others and negotiate to achieve the desired results.
  • Management of effective and timely problem resolution.
  • Drive and energy to achieve desired results.
  • Problem-solving, process-oriented and customer-minded.
  • Understanding and managing customers’ expectations.
  • Ability to adapt and influence in a rapidly changing environment.
  • Good customer relationship management. - Excellent prioritisation and communication skills.
  • Ability to develop and build relationships.
  • Ability to communicate in a clear, concise, understandable manner and listen attentively to other in providing instructions.
  • Strong interpersonal, communication, organisation and follow-through skills.
  • Project Management knowledge will be appreciated. Technical Skills :
  • Five or more year’s industry experience on IT environment in terms of support and administration.
  • Desirable technology knowledge of :
  • ITSM tools (Service Now)
  • Monitoring (LogicMonitor, OP5, Nagios)
  • SAP Basis standard maintenance (ECC, BW, NetWeaver)
  • Cloud (AWS, Azure)
  • Database Administration (ORACLE, MS SQL, mysql)
  • Virtualization (VMWare, OVM)
  • OS Administration (Windows Server, RHEL, CentOS)
  • Backup Administration (Veeam, Commvault, Ansible)
  • Storage Administration (NetApp, EMC, HP 3PAR)
  • Networking (IPv4 / v6, FWs, SWs, LBs, IPS, WAF)
  • Security (Qualys, Nessus, SIEM) Education :
  • ITIL Expert.
  • Technical background
  • Written and spoken English (fluent / native)
  • Written and spoken French and Spanish would be a plus.
  • Reportar esta oferta
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Inscribirse
    Mi Correo Electrónico
    Al hacer clic en la opción "Continuar", doy mi consentimiento para que neuvoo procese mis datos de conformidad con lo establecido en su Política de privacidad . Puedo darme de baja o retirar mi autorización en cualquier momento.
    Continuar
    Formulario de postulación