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Senior Corporate Travel Consultant w/ Native level
Babel Profiles
BARCELONA, ES
hace 4 días
source : Servei d'Ocupació de Catalunya

Descripció

Do you see yourself working with international business clients arranging their trips all around the world? If this excites you and you are a Native English speaker with working knowledge of AMADEUS, GALILEO or SABRE this job is waiting for you!

Our client is multinational start-up launched in 2015 managing private and business travel for their clients. With its free travel booking and managing platform, it became an award-winning company named as the fasted growing SaaS startup Europewide.

Due to success and expansion, they are currently looking for an experienced Corporate Travel Consultant willing to deliver high-touch customer care to join their multinational team in the city centre of Barcelona.

Main responsabilities :

  • Master Customer Service, having a vocationally customer-focused mindset.
  • Keep high satisfaction standards and exceed customer expectations as much as possible.
  • Resolve problems by applying established policies, procedures and tactics, and also by thinking out-of-the-box when anything established is not enough.
  • Help achieve very low churn rate of existing accounts by addressing / solving problems.
  • Stay up-to-date with new features and product launches.
  • Help define and establish best practices altogether with the rest of the team.
  • Ensure a smooth transition with the rest of the team from weekdays to the weekend, back and forth.
  • Suggest innovative ideas to increase sales and improve customer experience.
  • Adapt fast to continuous changes and contribute to making them happen in a smooth way : they are a growing start-up!

    • Categoria

    Turisme i restauració

    Experiència(mesos)

    Nombre de llocs ofertats

    What’s on offer :

  • Competitive compensation including equity in the company.
  • 24 vacation days per year and flexible working hours.
  • Health perks : Choose between a private health scheme or a gym allowance.
  • Flexible compensation plan" to help you diversify and increase the net salary.
  • Free Spanish classes.
  • Yoga and meditation.
  • Possibility to choose your hardware and tools.
  • Free coffee and beverages, fresh fruit and other breakfast stuff.

    • Key Languages :

  • Native level of English
  • Advanced level of German, French or Dutch would be a plus

    • Core Skills / experience :

  • Proven previous deep experience using Amadeus and or Galileo platform is a must (2-3 years)!
  • Availability and flexibility to work on rotating shifts according to business needs, including Bank holiday.
  • Good communicator : proficient communication skills in English, and ideally in 1 or 2 other EU languages. Spanish is a plus but not a must.
  • Proven experience going above and beyond to provide an amazing service that delights customers.
  • Deep experience using ticketing tools or any similar software.
  • You become the trusted advisor of your accounts very quickly and have the ability to expand them proactively.
  • Independent and autonomous. You don’t need hand-holding to get things done. You deliver your best out of trust as no one is there to control you.
  • Smart, fast learner, and resourceful. Tech savvy.
  • Extrovert, enjoy social interactions, especially by phone and e-mail, and can create long-lasting connections very easily.
  • Good prioritization and focus skills (80 / 20 principle) as well as Data vs Opinion driven.
  • Strong character, perseverance, and grit : a winner who is able to adapt to constant changes with a positive mindset.
  • Coachability : you are willing to develop yourself through listening to those around you and learning from them.
  • You are used and open to get and give constructive feedback.
  • A true owner, you feel comfortable working outside of your comfort zone if needed.

    • 18000

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