Managed Services Engineer
NTT America Solutions, Inc.
Barcelona, ES
hace 4 días
source : DirectEmployers Association

Managed Services Engineer Looking for the next step in your career? Enjoy a challenge? Do you have an ambition for innovation?

Want to make a difference? If you join our growing global team, you'll be working for an industry leader with offices across five continents, in over 47 countries and more than 28 000 employees.

You will work with some of the leading world brands across the Fortune 100 and Fortune 500 companies - who are all relying on Dimension Data to help them use the power of technology to achieve their ambition in this digital era.

You'll be part of a team who's passionate about making a difference to the way technology shapes how we live and work - whether it's protecting the rhino, connecting the G20 Summit, or revolutionising cycling, giving you the opportunity to do great things.

You'll be joining a Global Top Employer, recognised for investing in talent because people are at the heart of our success.

You provide the skills, passion and ideas, and we'll provide the platform to realise your ambitions.Great talent. Great teams.

Great work. Great opportunities. Want to be part of our team? The MS Engineer (L1) is responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating and resolving technical incidents and problems and to restore service to clients by managing incidents to resolution.

Their primary objective is to ensure zero missed service level agreement conditions. The MS Engineer (L1) focuses on first line support for standard and low complexity incidents and service requests.

Radford reference : "Performs IT functions such as design, analysis, evaluation, testing, debugging and implementation of applications programs supporting the company infrastructure business processes and operations and / or network-based (cloud) product systems.

Analyzes, installs, acquires, modifies and supports operating systems, database or utilities software. Plans, conducts and directs the analysis of business problems with automated systems solutions.

Analyzes, designs, acquires and implements projects for LAN and / or WAN systems. Plans, designs, acquires and implements telecommunications voice / wire systems.

At higher job levels, may contribute to the development, testing, evaluation or design of system or infrastructure architecture used throughout the IT solution set.

What you'll be doing The Managed Services Engineer (L1) is responsible for providing a service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating and resolving technical incidents and problems and to restore service to clients by managing incidents to resolution.

This position is located on our customer's premises and consists in monitoring of infrastructure and telecommunications in accordance with SLAs and underlying service expectation set out between us and our customer.

What do we expect from you? Engineering studies with complementary training in network and security environments.- Minimum networking knowledge similar to the CCNA Certification.

  • Mandatory : High level spoken and written in Spanish, English and French to develop and work daily in teams in an international team.
  • Availability to work shifts 24 / 7 onsite. What will be your mission? General + Take up phone calls+ Manage e-mails+ Call up remote and local teams for on-site interventions Incident Management + Handle incidents in accordance with SLAs+ Follow up and resolve L1 / L2 user incidents in accordance with SLAs+ Escalate complex incidents to L2 / L3 teams Network and Security Infrastructure Monitoring + Proactively acknowledge alarms using monitoring tools ( Spectrum / Centreon / Akips / Splunk.
  • Send major outage alerts to our stakeholders as well as IT teams+ Follow up and resolve incidents with external providers+ Acknowledge security alerts and perform underlying corrective actions Service Continuous Improvement + Participate in the team's continuous improvement around technical and functional processes as well as help improve customer's satisfaction+ Communicate and collaborate closely with the teams, help and support your colleagues.
  • And it would also be fantastic : + Illusion to work in an international environment.+ Ability to identify and propose technical improvements.

  • Sense of responsibility.+ Ability to prioritize and have good time management skills.+ Excellent skills in dealing with customers and users.
  • That you have a high degree of empathy.+ Sense of anticipation and proactivity. What can you expect from us? + You will be part of a developing and growing company, where technology and innovation come together through the people who make it up.
  • You will share projects with gurus of the most cutting-edge technologies, what is better than learning and sharing knowledge with the best?
  • If you are already certified, better than best to put into play everything you have learned. If you are not, we invite you to do it from the moment you join the company and the limit is set by you.
  • You will enjoy a great work environment. What would make you a good fit for this role? Standard career level descriptor for job level :
  • Develops professional experience
  • Applies policy and procedures to solve variety of issues
  • Problems are moderate in nature
  • Build productive internal and external working relationships
  • Receives general instructions on routine work
  • Receives detailed instructions on new work
  • Typically needs a Bachelor's or equivalent and entry or basic level experience; or an advanced or equivalent degree without experience;
  • or equivalent work experience Join our growing global team and accelerate your career with us. Apply today. Equal opportunity employer We are proud to be an equal opportunity employer with a global culture that embraces diversity.

    We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.

    Is innovation part of your DNA? Do you want to enable a connected future for people, organizations, and society?Join our growing global NTT family and you'll be part of the world's largest ICT company (by revenue).

    We've combined the capabilities of 28 remarkable companies to become one, leading technology services provider. Together, we help our people, clients, and communities do great things with technology to create a more secure and connected future.

    We employ 40,000 people across 57 countries. By bringing together the world's best technology companies and emerging innovators, we work together to deliver sustainable outcomes to businesses and the world.

    Innovation is part of our DNA. We believe it's key to what makes us different. So, we strive to move forward, challenge the status quo, and drive excellence through the technologies we integrate and the services we deliver around the world.

    The result is connected cities, connected factories, connected healthcare, connected agriculture, connected conservation, connected mobility, and connected sport.

    Together we enable the connected future.You'll be joining a global employer that is committed to attracting, growing and keeping the best talent.

    A place where you will be at the heart of our success!

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