We are looking to expand our Competence Center in Madrid or Barcelona with a Customer Success Manager profile oriented to develop the Pharma practice.
BUSINESS DEVELOPMENT :
Business generation support within the practice.
Presales activity : sizing, approach, roadmap, valuation, etc.
Relationship management with Salesforce in the commercial scope of the practice.
Make first contact with a specific target of new opportunities related to the practice and drive the sales process through the entire sales process.
CLIENT MANAGEMENT :
Lead the management of assigned clients of the practice.
Ensure compliance with the objectives and the Omega-promise to the client. Follow-up and quality control of deliverables in the projects you lead.
Project management and Steering Committee.
Managing scope and expectations of new projects.
Project and client profitability management.
Up & cross selling on assigned clients.
Client team leadership.
Report to management on the progress of your sales and customer satisfaction target.
Coordinate with manufacturers on opportunity management, fostering relationships with key people to establish long lasting and mutually profitable relationships.
Collaboration with Omega's pre-sales team for the development of offers and proposals to be made, providing the value identified in the customer.
TEAM MANAGEMENT :
In collaboration with Operations and HR, it will participate in actions of :
Talent. Supporting in the selection process to share feedback of profiles that will participate in projects in the area.
Contributing to the professional development of the team assigned to their clients (Skills, career plan, etc).
NICE TO HAVE :
Large account experience.
Previous experience in business consulting and / or information systems.
Experience in digital marketing in the health field.
High level of English. Other European languages is a plus.
Experience in digital projects.
Experience in international projects.
Availability for occasional travel.
WHAT DO WE OFFER
Flexible Schedule. We make it easy. Balance your professional and personal life.
Certifications plan. Improve your skills and get the official certificate from our main partners.
Home Office. You decide and we support you.
Flexible retribution (public transport ticket, Ticket restaurtant, ).
OMEGA in action. Our commitment to a better society is not just an intention
Professional development : Evolve, grow and get where you want to go.
We are a European and independent company whose mission is to accelerate the business experience (BX) of its customers. In concrete terms, our 360 solutions allow business transformation and acceleration by means of technology and data applied to Customer #OmnichannelExperiences in fields such as #CustomerServices, #eCommerce, #Analytics or #Marketing.
We target companies from different fields such as : #Retail, #LifeandSciences, #Manufacturing but also #Education, #NonProfit, #NGO etc.
We are one of the top 3 partners of #Salesforce in Europe. Our team is composed of more than 430 people of 22 nationalities based in Spain and France, who have wide knowledge and experience that understands business processes and technology while enjoying what it does.
Key to our success is the knowledge of our people. We are an innovation and Outstanding Knowledge award-winning, Salesforce Consulting Partner.
Our priority is the well-being of the team. We foster a collaborative culture, involved and supported by our company values : #Talent, #flexibility, #commitment and #innovation.
We bring them to everything we do. #TogetherWeGrow