Selling Partner Support Supervisor - Dutch or German Speaking en Barcelona
Barcelona, ES
hace 18 horas
source : StudentJob

LOCATION - Barcelona

LANGUAGE REQUIREMENTS (English & Dutch or German)

Team Supervisor

The Team Supervisor is accountable for creating a high performance culture that motivates associates to demonstrate levels of ownership, accountability and seller advocacy that enable the vision of a remarkable Seller experience /

As a front line manager of 20 associates, the Team Supervisor will provide coaching, guidance, and mentorship to drive achievement of individual and team performance goals /

The Team Supervisor is responsible for providing timely and efficient service to our Sellers by optimizing the productivity of team that results in a perfect Seller Interaction /

Other responsibilities include interviewing, training, performance management and employee engagement /

The successful candidate will have a commitment to achieving excellence in the Associates and Seller experience, and therefore a strong record of customer focus, a passion for employee development and a keen interest in process improvement are key requirements for this role /

Summary of Responsibilities

Manages performance and behavior of 15-20 Seller Support Associates through effective 1 : 1 meetings, coaching, and mentorship /

Implements performance goals, monitors and evaluates against pre-set goals implementing action plans to resolve performance barriers as needed /

Reviews and analyzes performance metrics to identify areas of opportunity that will drive performance improvement /

Ensures that Associates have a clear understanding of the performance and behavior criteria and how it impacts site performance and the overall Seller experience /

Partners with workforce management to execute daily staffing plans, identifies and reports significant volume and capacity changes, making just-

in-time adjustments to ensure staffing requirements are met to achieve service levels goals /

Manages schedules, monitors adherence, time-off planning, and attendance in partnership with Workforce Management /

Participates in daily Kaizen events to identify and implement process improvement change initiatives /

Conducts Seller interaction audits and provide coaching to improve performance /

Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues /

Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures /

Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller’s issues and questions /


Solution focused, with passion for people leadership and a drive to nurture a culture of innovation reinforcing the value of the Amazon leadership principles /

Excels at providing coaching and mentoring to others with a goal of achieving success /

Advocate for Associate engagement, fostering teamwork and collaboration towards achieving team goals /

The ideal candidate will have a demonstrated ability to lead by example, motivate others to excellence and insist on the highest standards around performance, behaviors, and Seller interactions /

  • Minimum of 2 years supervisory experience in a customer service environment, experience within a contact center preferred /
  • Fluency in English and German or Dutch
  • Strong interpersonal and communication skills with the ability to communicate effectively to a wide range of constituencies in a diverse environment /
  • Ability to maintain composure in critical situations and communicate clearly with both internal and external stakeholders /
  • Demonstrates ability to analyze data, using the data to drive decision making /
  • Fosters a positive team environment and collaboration within the site /
  • Easily approachable, cooperative, and a team player, easily gains the trust and support of Associates and peers /
  • Demonstrates effective, clear and professional written and oral communication /

  • Strong prioritization and time management skills, with a high degree of flexibility /
  • Ability to embrace constant change with flexibility and good grace /
  • Demonstrate appropriate sense of urgency and adaptability in response to changing business needs /
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