Customer Service Agent - German - Impress - Morning shift
CPM INTERNATIONAL TELEBUSINESS S.L.
Barcelona, Spain
hace 1 hora
source : Europe Language Jobs

Description

Impress was founded with the mission to combine oral health and aesthetic goals with a medically minded, customer-focused approach that leaves you smiling.

Experienced Orthodontists create personalized, expert treatment plans for all ages, from simple to complex cases.We invest in making the customer experience accessible and easy with our award-winning in-person clinics, commitment to finding customers affordable options for payment, and investments in the latest technology to keep clients connected with us online and in person.

We are looking for an enthusiastic German Customer Service Agent to join our fast-growing team. Are you ready for the challenge?

You will become a part of a team improving people’s health, confidence, and smiles. ????What will you be doing Provide an excellent experience to each of our clients, forming a connection with our customers to keep them excited about their journey to a better smile.

Provide excellent customer service by calls (video and audio), email, SMS or WhatsApp, incoming call, and live chat to ensure that our customers always are smiling.

Make calls, book and confirm appointments, respond to Dental Monitoring and follow up with patients.Help new and existing customers by giving support, helping them complete documentation when necessary, and helping answer non-medical questions.

  • Recognize and proactively report trends and potential weaknesses and help to create solutions to improve each customer'
  • s journey and teach your colleagues.Work with your teammates to create a positive, high-energy atmosphere.

    Requirements

    What are we looking for? ????A fluent level of German with exceptional grammar and spelling skills (knowledge of other languages is a plus)High level of English with good grammar and spelling skillsA genuine passion for delivering outstanding customer serviceYou are recognized for your team spirit, and your interpersonal and writing skills.

    A proactive attitude.Proven experience in a telesales environment engaging with leads over the phone is a plus.

    Offer

    What do we offer? ????Full-time indefinido contract (39 hours / week)Salary : 22500 € gross / year + 2000 € bonusesSchedule : Monday - Friday, fixed shift 8 : 00h - 17 : 00h24 days holiday per year on a full-time basisTeeth aligner and whitening team benefits.

    Collaborative work environment and positive culture.Opportunities to grow within a fast-paced, innovative company and real start-up experience.

  • Central location in Barcelona with great transport linksCorporate discounts at local bars, cafes, restaurants, and health &
  • well-being outletsWho we areAt CPM, we create and deliver insight sales, marketing, and customer experience strategies, wherever and whenever our clients, customers, and shoppers can be influenced.

    Today, CPM leads a diverse and inclusive working environment employing over 3000 people, delivering high-end customer experience solutions across 71 markets in over 26 different languagesWhat we are about We’re People PeopleWe understand what makes people tick.

    We also know that talented people, expertly trained and happy at work, do brilliant work for our clients every day.CPM International does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations, or marital status.

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