IMPLEMENTATION MANAGER
Colt Technology Services
Barcelona, ES
hace 2 horas

Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.

Role Title :

Implementation Manager

Role Location :

Spain (Barcelona / Madrid)

Role Purpose :

This role would contribute to deliver the Colt services and project migrations to the customer coordinating with customer, Sales and internal SD Teams

It will be the main SD contact for project deployment with customer and other company areas and some specific internal SD Projects

In addition, project reporting is also under Implementation Manager accountability, including Customer Handover documentation until acceptance and ready for customer services

Key Accountabilities :

Keep customer informed / updated about the progress over project / services delivery

Lead migration planning

Customer periodical reporting / updates or ad hoc meetings

SD Coordination including other 3rd parties

Provide reports internally about project delivery evolution and main risks.

Ensures that customer promise times are met within set timescales and to agreed standards

Achieves Service Delivery internal KPIs / targets

Proactively reviews personal workload to ensure that duties which impact a customer’s experience are prioritized discusses issues with manager and agrees how to resolve

Demonstrates initiative by taking on tasks / activities that benefit the customer, business or team, without being prompted or seeking permission

Regularly requests feedback on individual and team performance using this feedback to drive personal / team development through personal coaching and team guidance

Continually identifies areas where they can add value to the business, raising these

Role specific requirements

Good technological background on technologies like Transmission, Ethernet, IP & Voice, specially on MPLS & SD WAN

Skills on project management

Good knowledge of MS Office products (Excel, Word, Outlook, Microsoft Project)

Good knowledge of IP Layer 3

Qualifications

Managed IT / Telco services coordination / IT Project Management

Customer migration Projects environment valuable

Project Management (Prince 2 / PMI valuable)

Networking / Colt Products knowledge

Others

Able to work well under pressure and meet deadlines

Communication skills (verbally and in writing). Very good customer facing skills with a customer centric attitude.

Demonstrate ability to operate effectively in a complex matrix organization

What we offer :

Colt is a growing business that is investing in its people. We offer skill development, learning pathways and accreditation to help our people perform at their best, regardless of role and location.

The company supports diversity and inclusion in the workplace and has signed Diversity Charter.

In addition to offering competitive salaries and incentive plans, a range of benefits and local rewards packages are offered to staff.

Colt recognises the importance of a work life balance.

Some benefit examples are :

  • Relaxed dress code
  • Two days annually to spend on volunteering opportunities
  • 39 hours working week and additional days off as per Colt own collective bargaining agreement
  • Benefit package that includes life insurance, private health insurance and pension plan. In addition flexible benefits scheme
  • Lunch vouchers or childcare vouchers
  • Access to a virtual business school for on-going learning
  • Business mentoring
  • International environment with employees from more than 35 different nationalities
  • We strongly encourage candidates of all different backgrounds and identities to apply. We are committed to making Colt an inclusive and supportive workplace

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