Cybersecurity Technical Account Manager
Madrid, Madrid, Spain
hace 1 día

Key Roles and Responsibilities :

  • Manage the technical delivery relationship with their focus clients for NTT’s Managed Security Services
  • Provide support during service transition to obtain a clear understanding of the client’s security infrastructure and risk appetite
  • Prepare and deliver Monthly Security Reports to clients that include an analysis and interpretation of security events;
  • identification of trends; information on security threats and vendor security bulletins; and recommendations to improve the client’s security posture

  • Support security incident response activities for clients as required
  • Drive the Post Incident Response process through recognition of related incidents and cause / effect incident relationships to derive, prioritise and implement or recommend problem resolution steps to effectively support the client in managing Cyber Risk
  • Collaborate with relevant analysts and engineers within the NTT SOC and other applicable NTT Managed Services delivery towers to maintain alignment
  • Support client specific Continual Service Improvements as a subject matter expert
  • Advise and make recommendation on security tactics, architecture and service outcomes such as vulnerabilities, threats, risks, posture
  • Work with product management and development teams in order to provide client centric feedback for future roadmap and product development cycles
  • Interface with and refine processes with multiple NTT delivery team members across all service delivery components and teams within and across regions
  • Acts as a subject matter expert for the Computer Incident Response Team.
  • Conduct presentations of the security breach findings to the client and advise on new measures required to prevent reoccurrence of similar breaches.
  • Review incident and problem management reports to identify potential security weaknesses and perform an impact and risk analysis, developing recommendations for highlighted risks, ensuring that these risks and solutions are presented to the relevant stakeholders.
  • Knowledge, Skills and Attributes :

  • Demonstrable knowledge of information security management and policies
  • Experience as a team lead or technical lead in an enterprise organisation’s SOC or in an organisation delivering SOC services to enterprise clients.
  • Experience managing relationships with both internal and external stakeholders
  • Bachelor’s degree, or equivalent experience (7+ years), in Information Technology, Engineering, IT Security or other related discipline preferred.
  • Strong ability to work across operational teams in matrixed environments.
  • Experience in one or more of the following areas : technical security design, architecture, risk management and security incident response.
  • Ability to multi-task and prioritise with great attention to detail.
  • Ability to originate and drive new projects with existing clients through understanding of client business needs.
  • Demonstrate a strong understanding of the corporate environment, as well as the key business and technology drivers.
  • Knowledge of and / or experience working within defined best practices and standards such as ISO, SOC2, ITIL, CobiT and other industry-recognised frameworks.
  • Knowledge of technological advances within the information security arena
  • Demonstrate analytical thinking and a proactive approach
  • Display consistent client focus and orientation
  • Maintain an understanding of current and emerging threats, vulnerabilities, and trend
  • Understanding of malware forensics, network forensics, and computer forensics also highly desirable.
  • Required Experience :

  • Moderate experience in a Technology Information Security Industry
  • Prior experience working in a SOC / CSIR
  • Comprehension and practical knowledge of the Cyber Threat Kill Chains
  • Strong knowledge of Tools, Techniques and Processes (TTP) used by threat actors
  • Practical knowledge of indicators of compromise (IOC’s)
  • Experience with End Point Protection and Enterprise Detention & Response Software
  • Experience or knowledge of SIEM and IPS technologies
  • Knowledge of malware analysis, hacking techniques, latest vulnerabilities, and security trends.
  • Preferably an interest, or knowledge of, or experience with SIEM and IPS technologies.
  • Knowledge of network technologies including routers, switches, firewalls
  • What will make you a good fit for the role?

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