Customer Experience Agent - Spanish Market
Gympass B.V.
Madrid
hace 2 días

ABOUT US

We believe that everyone can have a healthier life, and also that this should be fun!

Gympass gives all the choices for people to get there, by partnering with +28,000 gyms and sport centers in more than 4,000 cities and 14 countries.

Companies from 50 to 50,000 employees are reducing absenteeism and improving productivity and health & wellness costs by offering unlimited access to Gympass network.

If you are motivated by the prospect of an international career with a dynamic and forward-thinking company, we want to hear from you!

MAIN RESPONSIBILITIES

We are looking for a Junior profile / fresh graduate with native level of Spanish to join or amazing international Customer Experience Team in Madrid!

Work schedule : from 12pm to 9pm, from Monday to Friday

Reporting to the Manager of Customer Experience you will be in charge of offering a top-quality service to our customers in Spain and contribute to the company's success.

Among your responsibilities, you will :

  • Identify and assess customers' needs (consults, after-sales requests...) to ensure satisfaction.
  • Manage the incoming calls and reply to the requests by phone and / or email.
  • Provide accurate, valid and complete information by using the right methods / tools, as well as communication procedures, guidelines and policies.
  • Handle customer complaints, provide appropriate solutions and alternatives, follow up to ensure resolution.
  • Build sustainable relationships and trust with customers through open and interactive communication.
  • Manage the CRM system and updates : keep records of customer interactions, process customer accounts and files, take care of the databases.
  • Contribute to the department's goals : achieve personal / customer service team targets and call handling quotas.
  • Support all processes and operations of multiple departments (sales, financial, admin ...).
  • Take the extra mile to engage customers!
  • REQUIREMENTS

  • Mandatory native level of Spanish
  • High level of English
  • Valuable previous experience in Customer Service, Help Desk or similar
  • Valuable international experience
  • Goal oriented with great communication and interpersonal skills
  • Flexible, resourceful and able to multi-task while establishing priorities and providing solutions
  • Proactive, dynamic, with positive attitude and team spirit
  • WE OFFER :

  • Corporate Wellness
  • Large opportunities to grow within the company and to develop your skills
  • Empowerment to do great things
  • Opportunity to leave your mark in a meritocratic culture
  • An amazing work-environment with outstanding colleagues
  • If you meet the requirements, don't hesitate to contact us. We are waiting for you to join our team! : )

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