German Team Leader - Travel Industry - Spain
Webhelp Spain
Torremolinos, Andalucía, España, Torremolinos, Spain
hace 2 días
source : Top Language Jobs

As a Team Leader you will be responsible of coordinate and give support to the team and the project operations manager with regards to customer specific process, procedures and applications.


  • Coach and develop new agents in the reception of calls
  • Able to coach and mentor team members
  • Prepare all agents to give an answer to customers in sometimes complex to solve situations
  • Identify performance and behavioral points in agents and develop objectives to improve
  • Planning and identification of team training / coaching needs through quality assurance programs
  • Assure all agents have the same level of development
  • Customer Contact

  • Work with the client to make sure all processes are being controlled and all agents are following them
  • Identify the issues anticipating clients complaints
  • Permanently in touch with the client in regards to the new product, technical issues or any other aspect of the Project to be always informed of changes and updates
  • Other

  • Give support to OM : report / organize conference calls / plan clans.
  • Support and coach agents
  • Assist team and company meetings
  • Our offer :

  • 25.000 € gross / year + up to 3.000 € gross / year in bonus
  • Full time shift : 39 hrs / week, Monday to Friday 09 : 00-18 : 00
  • Real possibility to grow within the company
  • International working environment
  • Requirements

  • Documented experience from the travel business airport, airline, travel agency or similar
  • Native in German and fluent in English
  • Minimum 2 years GDS experience
  • Detail oriented and flexible
  • Quick learner and a team player
  • Excellent written and verbal communication skills in English
  • Great initiative, a hands-on attitude, decisiveness and a results-driven mentality
  • The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation.

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