Operations Director
Syneos Health
Madrid, M
hace 1 día


This client-facing role will be responsible for Operations Management, with a key focus on support for Spain pharmaceutical field sales teams to oversee technical and administrative operational support to drive field effectiveness.

This role will be a critical part of the client support team and will work with sales and operational leadership to understand field / customer business objectives and design requirements / business rules for all systems and operational business support processes.

This role will work closely with the European Operations Team and US functional experts to ensure best practices and quality deliverables are achieved for internal and client deliverables to meet field objectives.


  • Provide strategic and tactical leadership to successfully implement sales operations technology and outsourced field service team projects on behalf of Healthcare clients
  • Provide strong client / internal communication, strategic and tactical leadership to ensure successful project delivery and ongoing support
  • Represent Syneos Health commercial within Spain in client-facing business and service development
  • Act as a local SME and support business development proposal building
  • Manage all implementation and operational activities necessary to meet the Client’s and internal business lead’s needs / expectations, business objectives, and contractual metrics for all assigned projects
  • Drive key elements of internal and client engagements including project scoping, business requirements, project schedule creation, status reporting, issue and risk management, testing, training, and deployment
  • Partner with internal stakeholders including business leadership team (BD, business lead, executives), the many technical operations components that support field employees such as IT, business intelligence (alignments, targeting, analytics& reporting), incentive compensation, quality assurance, along with field administrative operations components to include HR, recruiting, fleet, payroll, compliance, finance, Concur, training, legal and compliance, to ensure expectations are clearly defined and met across both client and internal teams
  • Manage all implementation and operational activities necessary to meet the Client’s / internal business lead’s needs / expectations, business objectives, and contractual metrics for all assigned projects
  • Job Requirements

  • BA / BS or equivalent experience.
  • Fluent English & Spanish
  • Experience in an operations management role, preferably in healthcare / pharmaceutical industry
  • Experience in a Project Management role, with demonstrated ability to formally plan, execute, and deliver projects
  • Experience successfully managing / coordinating multiple departments and / or organizations to meet business objectives
  • Able to demonstrate a high level of service delivery; do what is necessary to ensure customer satisfaction; deal with service failures and prioritize customer needs
  • At Syneos Health, we believe in providing an environment and culture in which our people can thrive, develop and advance.

    We reward and recognise our people by providing valuable benefits and a quality of life balance.

    Why Syneos Health? Join a game-changing global company that is reinventing the way therapies are developed and commercialised.

    Here, each day brings an opportunity to take ownership of a new challenge. Teaming with some of the most talented clinicians in the industry, you'll improve patient outcomes and work in a dynamic environment to create better, smarter, faster ways to get biopharmaceutical therapies to patients.

    By joining Syneos Health, you’ll be connected to our multitude of career paths and pipeline of employment opportunities.

    WORK HERE MATTERS EVERYWHERE How will you accelerate improving patient outcomes?

    Syneos Health is an affirmative action / equal opportunity employer (Minorities / Females / Vet / Disabled)

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