Digital and Integration Services Manager
SIX Payment Services
Lleida , Spain
hace 2 días

Digital and Integration Services Manager

Apply Now Publish Date Mar. 24, 2022 Location Santa Cruz de Tenerife Spain, Spain, Murcia Spain, Oviedo Spain, Vitoria-Gasteiz Spain, San Sebastián de los Reyes Spain, Bilbao Spain, Palma de Mallorca Mexico, Spain, Ibiza Town Spain, Spain, Pontevedra Spain, Ourense Spain, Lugo Spain, Ladrido Spain, Cáceres Spain, Badajoz Spain, Spain, Spain, Alicante Spain, Pamplona Spain, Spain, Melilla Spain, Ceuta Spain, Tarragona Spain, Lleida Spain, Girona Spain, Barcelona Spain, Toledo Spain, Guadalajara Spain, Cuenca Spain, Ciudad Real Spain, Albacete Spain, Zamora Spain, Ávila Spain, Valladolid Spain, Soria Spain, Segovia Spain, Salamanca Spain, Palencia Spain, León Spain, Burgos Spain, Santander Spain, La Palma del Condado Spain, La Gomera Guatemala, Las Palmas de Gran Canaria Spain, Charco del Palo (Lanzarote) Spain, Urbanización Fuerteventura Golf Club Spain, Spain, Zaragoza Spain, Teruel Spain, Huesca Spain, Seville Spain, Málaga Spain, Jaén Spain, Huelva Spain, Granada Spain, Córdoba Argentina, Cadiz Spain, Almería Spain, Logroño Spain Company WorldLine

Responsible for the solution design and management of digital projects impacting different areas (Field Services, Logistics, Helpesk Services, Service Management.

  • As well as the company's Customer Service Management (CSM) applications.
  • Functions, activities and / or tasks :

    Among the main responsibilities are :

  • Development of requirements and functional analysis, identified needs.
  • Knowledge of architecture and integration of systems through API (SOAP and REST)
  • Evaluation of the viability and impacts of the proposed initiatives.
  • Incident management of the CSM tool service
  • Communicative person, with the ability to fully understand needs and requirements of different nature and origin, and follow up with our customers.
  • Participation in the continuous improvement of the organization.
  • Management of the technical team in charge.
  • Experience and knowledge required :

  • Experience in service management in the field of application management, demand management and gathering requirements related to CSM, CRM, FSM or ERP tools.
  • Dynamism, a high level of autonomy, planning, organization, initiative and proactivity will be required.
  • The candidate will demonstrate great interpersonal skills, a good level of dialogue, with a clear customer centric mindset.
  • English high level. Valuable French.
  • Knowledge of task or project planning and management tools (JIRA, TRELLO, CONFLUENCE, DEVOPS, GITLAB, GITHUB...)
  • Spreadsheets (Excel) and office tools in general (Word, PowerPoint, etc.).
  • Valuable knowledge of BI and / or SAP tools, and project management.
  • Apply Now

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